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Internet disconnects, reconnects multiple times

Schmiddy528
New Poster
‎04-19-2020 07:10 AM

Internet disconnects, reconnects multiple times

Hi.
I am a paying customer. Bill is paid on time every month. Have one of the best internet packages. Yet, over the past few days the internet has been disconnecting and reconnecting. Yesterday and today it has been doing so every 5 minutes. When I check the xFi box, it says it is connected but no internet is available. Can someone help me understand why I keep repeatedly losing internet?
Thanks
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EG
Expert
‎04-19-2020 10:02 AM

Re: Internet disconnects, reconnects multiple times

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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