Community Forum

Internet disconnecting intermittently.

Highlighted
Regular Visitor

Internet disconnecting intermittently.

@ComcastChe,

 

Using RT-AC5300 into a CM1000.

 

Same issue as the below thread.  Comcast has a bunch of outages last week in my area.  All of the sudden, internet randomly drops a couple of times an hour for 5-15 minutes.  At the request of tech support I bought a new modem.   Same issue.  Plugging directly  into the modem during the outages gives the same issue, ruling out the router.  When I am in the router I see messages about Your-ISP-s-DHCP-is-not-functioning-properly.  

 

https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-rou...

 

Thanks,

Highlighted
Official Employee

Re: Internet disconnecting intermittently.

Hi @ehopwood

 

We appreciate you for using the Xfinity Forum to inform us of your connectivity issues. I've had the chance to reply to your private message and look forward to chatting with you. 

 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!