The meter has become "stuck" at 0 for me two times. Please see https://www.xfinity.com/support/articles/do-not-see-usage-meter. Each time it took 2-3 weeks for them to fix, but they did finally get it. They never did tell me exactly what went wrong.
Hello DeadMystX. We appreciate you visiting and posting on our Forums. As part of Xfinity's response to COVID19 (Coronavirus), we are pausing our data plans through June 30, 2020, giving all customers Unlimited data for no additional charge. During this time, your data usage meter will not show your data usage.
Thank you for continuing to trust Xfinity to keep you connected and supported. Learn more about Xfinity’s Response to Coronavirus (COVID-19) here: https://comca.st/2LlBCaa
@ComcastJoeTru wrote: ... During this time, your data usage meter will not show your data usage. ...
Are you sure about that? My usage meter continues to tick along. Perhaps it has something to do with that fact that I'm in PA where the data plan is not in effect?