Internet constantly dropping

[TEJONES]

My internet has been dropping for 6 days now. I've talked to 4 customer service reps, did countless reboots, spoke to 3 tech support agents with no solution. I WORK FROM HOME due to covid-19, I went to the office today but tomorrow is my last day!! I need resolution ASAP, & the fact that a tech can not enter your home due to covid is frustrating!!! I have children home, with no service, I have a credit balance(from paying my bills up) & we're suffering!! If I don't work, we can't eat!!! HELP PLEASE HELP HELP HELP!!!

Doing research in the forum & it looks to be an Xfinity/Comcast & Samsung issue!! I've seen multiple customers with the same issues, & I myself have completed steps listed in the group with same results!! Just admit it's an issue that you guys can't fix, give credits, & give customers a working old modem or system to accommodate what we're paying for!! Most of us are working from home with children at home and its sad we're dealing with this issue!!

[EG]

Start here;

https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

[TEJONES]

Already have!

[baegan]

Same here!!  It's almost impossible to work from home!  It happens about 3 times an hour for about 3 mins.  There is nothing wrong with my equipment.  It is a comcast issue pure and simple!

[TEJONES]

I posted 3 days ago & no response from Comcast workers. But I'm over it, can someone just admit that Xfinity is unable to fix the issue & tell us customers how they plan to restore/fix the problem? Still no connectivity going on day 8!!