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Internet constantly dropping

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Frequent Visitor

Internet constantly dropping


My internet has been dropping for 6 days now. I've talked to 4 customer service reps, did countless reboots, spoke to 3 tech support agents with no solution. I WORK FROM HOME due to covid-19, I went to the office today but tomorrow is my last day!! I need resolution ASAP, & the fact that a tech can not enter your home due to covid is frustrating!!! I have children home, with no service, I have a credit balance(from paying my bills up) & we're suffering!! If I don't work, we can't eat!!! HELP PLEASE HELP HELP HELP!!!

Doing research in the forum & it looks to be an Xfinity/Comcast & Samsung issue!! I've seen multiple customers with the same issues, & I myself have completed steps listed in the group with same results!! Just admit it's an issue that you guys can't fix, give credits, & give customers a working old modem or system to accommodate what we're paying for!! Most of us are working from home with children at home and its sad we're dealing with this issue!!
TEMICA JONES
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Expert

Re: Internet constantly dropping

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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Frequent Visitor

Re: Internet constantly dropping

Already have!
TEMICA JONES
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New Poster

Re: Internet constantly dropping

Same here!!  It's almost impossible to work from home!  It happens about 3 times an hour for about 3 mins.  There is nothing wrong with my equipment.  It is a comcast issue pure and simple!

 

 

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Frequent Visitor

Connectivity issues

I posted 3 days ago & no response from Comcast workers. But I'm over it, can someone just admit that Xfinity is unable to fix the issue & tell us customers how they plan to restore/fix the problem? Still no connectivity going on day 8!!
TEMICA JONES