Community Forum

Internet connectivity drops for short periods throughout the day

Highlighted
New Poster

Internet connectivity drops for short periods throughout the day

My internet connectivity drops somewhat randomly most days. Connectivity stays down for 1-5 minutes then resumes without me needing to take any action. Its very annoying, not sure how to troubleshoot. Restarting my modem doesn't seem to help. During the internet outage my wifi connection stays up (just no internet connection). Please help. 

Highlighted
Expert

Re: Internet connectivity drops for short periods throughout the day

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!