New Poster
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1 Message
Internet connection unstable when using Zoom
I'm starting a new thread here as I don't see any answers to the previous thread. Of course, like everyone else I'm at home working now and using Zoom a lot. Most of the time I have no issues at all but sometimes I get the "internet connection unstable" message. The connection looks strong - 5 bars. What is the problem and how do I fix it?
EG
Expert
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111.5K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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natedoggy28
Frequent Visitor
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16 Messages
5 years ago
My bet is, their network can't handle the load right now. At least your internet works, mine completely goes down and the XB6 gateway/router resets itself for 6-8 minutes every day. The "bars" you mentioned is probably your wifi signal, which isn't the same as internet connectivity or latency. I've been running a continuous ping to Google's DNS servers 8.8.8.8 and having it write to a log file for the past several days and I see timeouts and destination unreachable. I can share the powershell script if people want to try running the ping to check stability.
This is what it looks like when the issue is happening:
3/25/2020 4:25:24 PM – Reply from 8.8.8.8: bytes=32 time=21ms TTL=53
3/25/2020 4:25:25 PM – Reply from 8.8.8.8: bytes=32 time=44ms TTL=53
3/25/2020 4:25:30 PM – Request timed out.
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3/25/2020 4:26:03 PM – Reply from 73.48.25.240: Destination host unreachable.
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3/25/2020 4:26:09 PM – Request timed out.
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3/25/2020 4:26:37 PM – Request timed out.
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3/25/2020 4:26:51 PM – Request timed out.
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3/25/2020 4:26:58 PM – Reply from 73.48.25.240: Destination host unreachable.
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3/25/2020 4:27:15 PM – Request timed out.
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3/25/2020 4:27:31 PM – Request timed out.
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3/25/2020 4:27:42 PM – Request timed out.
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3/25/2020 4:27:50 PM – Request timed out.
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3/25/2020 4:30:55 PM – Request timed out.
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3/25/2020 4:31:37 PM – Reply from 8.8.8.8: bytes=32 time=24ms TTL=53
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3/25/2020 4:31:48 PM – Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
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natedoggy28
Frequent Visitor
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16 Messages
5 years ago
Why was my post moved and made into a new thread?
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EG
Expert
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111.5K Messages
5 years ago
It wasn't.
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