For the past couple of months, my internet connection/speed is very unreliable and unstable. I have been in touch with the Tech Support people and all the want to do is to reset my modem, reset my router and will tell me that they will escalate this problem, that someone will be contacting me within 24 hours, etc... etc... My current subscription is 500 Mbps down and 20 Mbps up. Whenever I do an Xfinity Speed Test it only dials to not even 100 Mbps? I don't even get the speed that I'm paying for. To be honest, if I have the option of getting to another internet provider, I would have left Xfinity a long time ago. I have been with Xfinity since they started Comcast. Just so frustrating no help whatsoever.