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Internet Speed Upgrade

Regular Visitor

Internet Speed Upgrade

Hello, 

     After a year using the performance starter package, I upgraded to the Performance 100mbps plan.  Its been about 24 hours and I haven't seen an increase in my speed.  I am using a self provided modem  "C3000-100NAS".  I have done both a restart, and full reset on the modem.  Looking for some insight.  Thanks..

Expert

Re: Internet Speed Upgrade

What do you get for the upload speed ? 

 

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the C3000 with an ethernet cable have the same problem ?

 

You may need to upgrade that device to one that has more horsepower. It is limited to only around 100 Mbps down via the WiFi, so that may be a bottleneck with the additional overhead.

 

https://mydeviceinfo.xfinity.com/device/netgear-c3000-100nas-397



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Regular Visitor

Re: Internet Speed Upgrade

Currently directly connected to the modem, and after running a few speedtest with Ookla, I am seeing on average between 25-30 mbps download, and 3-5 mbps upload.  Connected wirelessly yields the same results.

Expert

Re: Internet Speed Upgrade

O/k try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem. Good luck !



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