New Poster
•
2 Messages
Internet SLOWER after Upgrade
So I recently upgraded to 300mbps from 250mbps, before the upgrade I was consistently getting speeds over 200mbps but after the upgrade I now get speeds in the low 60-70mbps range wth Comcast is this a scam?
EG
Expert
•
111.7K Messages
5 years ago
Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also, ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.
0