ChefChufue's profile

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2 Messages

Wednesday, July 1st, 2020 12:00 AM

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Internet SLOWER after Upgrade

So I recently upgraded to 300mbps from 250mbps, before the upgrade I was consistently getting speeds over 200mbps but after the upgrade I now get speeds in the low 60-70mbps range wth Comcast is this a scam?

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Expert

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111.7K Messages

5 years ago

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also, ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

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