Community Forum

Internet SLOWER after Upgrade

New Poster

Internet SLOWER after Upgrade

So I recently upgraded to 300mbps from 250mbps, before the upgrade I was consistently getting speeds over 200mbps but after the upgrade I now get speeds in the low 60-70mbps range wth Comcast is this a scam?

Re: Internet SLOWER after Upgrade

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also, ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!