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Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

PaulDorsten
New Poster

Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

My PC is connected to my router via ethernet cord, which is no longer than 3-4 feet. I've tried trouble shooting the problem but I'm not the most tech savvy individual. I'm the only person on the network, so I'm at a loss as to why my speeds are so low. My router is a ARRIS Group, Inc. TG1682G which should be able to get up to 600 Mbps. If anyone could help it'd be greatly appricated as I'm currently at a loss of what to do. The ethernet cable I'm using is a 5E as well if that is of any use.

Nerd
Expert

Re: Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

Log into https://www.xfinity.com/support/devices/. Is the gateway still supported?


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PaulDorsten
New Poster

Re: Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

Sorry it took me  ages to reply, I have not been on my computer very recetnly and forgot all about this. I did however log into the link and it is supported.

ComcastChe
Official Employee

Re: Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

No worries, @PaulDorsten! Thanks for letting us know you were able to confirm the modem is still supported. When you have time to confirm whether you are still having issues, please let us know, and we will begin investigating right away! We look forward to hearing back from you. 


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sabretooth
Problem Solver

Re: Internet Plan is 100 Mbps but I'm getting just under 20 Mbps

The TG1682G is not on this page anywhere...