Regular Visitor
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4 Messages
Internet Outages
Hello,
I've been with Xfinity for not even a month and the constant outages have me concerned. I was with CenturyLink (ADSL2+) for years and that connection was solid as a rock! There was no weekly maintenance that took my internet down.
My internet has been going out 2 to 4 times per week for just a few minutes late at night between 1 and 2 am. I'm hearing this is them doing system maintenance. I called support and one tech said its perfectly normal and the 2nd tech said its not normal.
So which is it? Should I get used to it going down late at night? The internet going down for a few minutes every few days is not my idea of stable..
I've been with Xfinity for not even a month and the constant outages have me concerned. I was with CenturyLink (ADSL2+) for years and that connection was solid as a rock! There was no weekly maintenance that took my internet down.
My internet has been going out 2 to 4 times per week for just a few minutes late at night between 1 and 2 am. I'm hearing this is them doing system maintenance. I called support and one tech said its perfectly normal and the 2nd tech said its not normal.
So which is it? Should I get used to it going down late at night? The internet going down for a few minutes every few days is not my idea of stable..
EG
Expert
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111.6K Messages
6 years ago
Does it happen at any other time other than you stated ?
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sydria
Regular Visitor
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4 Messages
6 years ago
But between 1 and 2 am I'm usually glued to my TV playing games online, or watching YouTube/Netflix so I notice it when it cuts out.
I'm running a program now that pings Google every 2.5 minutes and I see 3 down times yesterday for 1 ping interval each. At 10 am and 2 at 3 pm.
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EG
Expert
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111.6K Messages
6 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
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