Internet Outages

[sydria]

Hello,

I've been with Xfinity for not even a month and the constant outages have me concerned. I was with CenturyLink (ADSL2+) for years and that connection was solid as a rock! There was no weekly maintenance that took my internet down.

My internet has been going out 2 to 4 times per week for just a few minutes late at night between 1 and 2 am. I'm hearing this is them doing system maintenance. I called support and one tech said its perfectly normal and the 2nd tech said its not normal.

So which is it? Should I get used to it going down late at night? The internet going down for a few minutes every few days is not my idea of stable..

[EG]

Does it happen at any other time other than you stated ?

[sydria]

I have not noticed any other outages.

But between 1 and 2 am I'm usually glued to my TV playing games online, or watching YouTube/Netflix so I notice it when it cuts out.

I'm running a program now that pings Google every 2.5 minutes and I see 3 down times yesterday for 1 ping interval each. At 10 am and 2 at 3 pm.

[EG]

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?