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Internet Outage - But showing as no outage online and app?

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Internet Outage - But showing as no outage online and app?

Wondering if someone can help. Hi there. THe Xfinity app is showing there is no outage yet all my neighbors and I have had no internet since Wednesday and its now Sunday. A technican just came and said my house is fine as is the modem but it is indeed an outage. Do you know when this will be fixed?  Thanks