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Internet Drops every 5 minutes 9am - 12 am

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Internet Drops every 5 minutes 9am - 12 am

Hello everyone

Story time

 

For the past few months ive had horrific issues with internet. 2 months back i didnt have service for over a month, had technicians come on multiple occasions, Replace modem, the wire from house to pole. Eventually they said that the node is running at 100% capacity. But eventually i had internet after 4-5 weeks of compaints.

 

Now im having simmilar issues havent had interent for the past 3 weeks, Replaced the modem, done all of the resets and still having issues. I am at a point where its better for me to drop comcast as a whole and go to a different provider. At least i have this option.

 

Is there anyone i can escalate my tickets to so that my issue can be resolved, I would like to stay with Comcast, but from the looks of it At&t would provide a more stable connection

 

 

 

 

 

Signal Levels:

 

 

IndexLock StatusFrequencySNRPower LevelModulation

Downstream
Channel Bonding Value
5
1
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
37
38
39
40
41
 
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
477 MHz
453 MHz
459 MHz
465 MHz
471 MHz
483 MHz
489 MHz
495 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
722 MHz
423 MHz
429 MHz
435 MHz
441 MHz
611600000
39.5 dB
40.7 dB
40.4 dB
36.2 dB
33.9 dB
40.7 dB
40.6 dB
39.2 dB
40.0 dB
39.9 dB
40.6 dB
40.5 dB
28.4 dB
40.1 dB
37.0 dB
36.1 dB
39.1 dB
39.0 dB
39.8 dB
39.8 dB
30.2 dB
33.0 dB
37.7 dB
29.6 dB
39.4 dB
39.2 dB
39.2 dB
37.4 dB
39.8 dB
38.4 dB
40.5 dB
40.3 dB
NA
1.1 dBmV
0.7 dBmV
0.7 dBmV
0.9 dBmV
1.0 dBmV
1.0 dBmV
1.1 dBmV
0.9 dBmV
0.8 dBmV
0.7 dBmV
0.6 dBmV
0.3 dBmV
0.4 dBmV
0.3 dBmV
0.3 dBmV
0.2 dBmV
0.2 dBmV
0.4 dBmV
-1.0 dBmV
0.9 dBmV
-1.0 dBmV
0.9 dBmV
-1.4 dBmV
-1.7 dBmV
-2.0 dBmV
-2.6 dBmV
-2.5 dBmV
-4.9 dBmV
0.1 dBmV
0.2 dBmV
0.2 dBmV
0.3 dBmV
NA
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
 

 

 

 

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream
Channel Bonding Value
1
2
3
4
5
Locked
Locked
Locked
Locked
Locked
35 MHz
29 MHz
22 MHz
16 MHz
39 MHz
5120
5120
5120
5120
1280
36.5 dBmV
36.5 dBmV
36.0 dBmV
36.5 dBmV
35.3 dBmV
QAM
QAM
QAM
QAM
QAM
ATDMA
ATDMA
ATDMA
ATDMA
ATDMA

 

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
2542050634
2526785226
2517202434
2505644016
2492908136
2465719333
2451621799
2437569622
2414157493
2402659961
2389164225
2376108906
2364624627
2356430634
2348871113
2339859328
2329211041
2319989108
2315352832
2305565888
2295823235
2286820851
2277396208
2267699692
2258043822
2247443398
2238461902
202079763
2559671342
2553826419
2548188218
2542050634
19420685
22455733
24213483
26238304
28513908
33092060
35406240
37557175
41198402
43153676
45415396
47530096
49433513
50667824
51861688
53289071
55088837
56732226
57601559
59017285
60532145
61836013
63262896
64958790
66471864
68258712
69886884
184133529
16204549
17212690
18239368
19420685
82502486
94448876
102210813
111798590
122152601
144731572
156518888
168121146
187694545
197499716
208564784
218960845
228456375
235197113
241722585
248849704
257346616
264874234
268663752
276612926
285114027
292388957
299780032
308141071
315416083
323274816
330662932
0
68110686
72939651
77529210
82502486