Internet Drops every 5 minutes 9am - 12 am - Xfinity Help and Support Forums

havingissues122 · ‎08-24-2020

Hello everyone

Story time

For the past few months ive had horrific issues with internet. 2 months back i didnt have service for over a month, had technicians come on multiple occasions, Replace modem, the wire from house to pole. Eventually they said that the node is running at 100% capacity. But eventually i had internet after 4-5 weeks of compaints.

Now im having simmilar issues havent had interent for the past 3 weeks, Replaced the modem, done all of the resets and still having issues. I am at a point where its better for me to drop comcast as a whole and go to a different provider. At least i have this option.

Is there anyone i can escalate my tickets to so that my issue can be resolved, I would like to stay with Comcast, but from the looks of it At&t would provide a more stable connection

Signal Levels:

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

5

1

2

3

4

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

37

38

39

40

41

Locked

477 MHz

453 MHz

459 MHz

465 MHz

471 MHz

483 MHz

489 MHz

495 MHz

507 MHz

513 MHz

519 MHz

525 MHz

531 MHz

537 MHz

543 MHz

549 MHz

555 MHz

561 MHz

567 MHz

573 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

722 MHz

423 MHz

429 MHz

435 MHz

441 MHz

611600000

39.5 dB

40.7 dB

40.4 dB

36.2 dB

33.9 dB

40.7 dB

40.6 dB

39.2 dB

40.0 dB

39.9 dB

40.6 dB

40.5 dB

28.4 dB

40.1 dB

37.0 dB

36.1 dB

39.1 dB

39.0 dB

39.8 dB

30.2 dB

33.0 dB

37.7 dB

29.6 dB

39.4 dB

39.2 dB

37.4 dB

39.8 dB

38.4 dB

40.5 dB

40.3 dB

NA

1.1 dBmV

0.7 dBmV

0.9 dBmV

1.0 dBmV

1.1 dBmV

0.9 dBmV

0.8 dBmV

0.7 dBmV

0.6 dBmV

0.3 dBmV

0.4 dBmV

0.3 dBmV

0.2 dBmV

0.4 dBmV

-1.0 dBmV

0.9 dBmV

-1.0 dBmV

0.9 dBmV

-1.4 dBmV

-1.7 dBmV

-2.0 dBmV

-2.6 dBmV

-2.5 dBmV

-4.9 dBmV

0.1 dBmV

0.2 dBmV

0.3 dBmV

NA

256 QAM

OFDM

256 QAM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
35 MHz	29 MHz	22 MHz	16 MHz	39 MHz
5120	5120	5120	5120	1280
36.5 dBmV	36.5 dBmV	36.0 dBmV	36.5 dBmV	35.3 dBmV
QAM	QAM	QAM	QAM	QAM
ATDMA	ATDMA	ATDMA	ATDMA	ATDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32
2542050634	2526785226	2517202434	2505644016	2492908136	2465719333	2451621799	2437569622	2414157493	2402659961	2389164225	2376108906	2364624627	2356430634	2348871113	2339859328	2329211041	2319989108	2315352832	2305565888	2295823235	2286820851	2277396208	2267699692	2258043822	2247443398	2238461902	202079763	2559671342	2553826419	2548188218	2542050634
19420685	22455733	24213483	26238304	28513908	33092060	35406240	37557175	41198402	43153676	45415396	47530096	49433513	50667824	51861688	53289071	55088837	56732226	57601559	59017285	60532145	61836013	63262896	64958790	66471864	68258712	69886884	184133529	16204549	17212690	18239368	19420685
82502486	94448876	102210813	111798590	122152601	144731572	156518888	168121146	187694545	197499716	208564784	218960845	228456375	235197113	241722585	248849704	257346616	264874234	268663752	276612926	285114027	292388957	299780032	308141071	315416083	323274816	330662932	0	68110686	72939651	77529210	82502486