I have a CGM4331COM modem which is an XB7. My internet connection is dropping every five minutes for about 5 seconds.
I have a new line from the box to the house. I have no other coax connectivity in my house. I have had three techs out to my house over the past several months and I know that everything from the curb to the modem is good.
I have tried two different gateways, two different computers, and wired and wireless and all produce the same results.
EVERY five minutes I have 100% packet loss for about 5 seconds and then it is back to normal.
This is okay for ordinary activities (web browser) but for WiFi calling, VOIP, and live streaming it stinks?
Has anyone had this issue or a problem with this modem?
I have the same issue. I have been bandied about in chats with support technicians, and have been waiting for them to call me back for 2 hours. Random drops and restarts numerous times throughout the day.
What modem does everyone have on this thread?
PS--This is a joke. Does Comcast host this forum just for us to complain to each other? They don't take any guidance or have anyone monitoring it? What a joke. I am going to go up the chain and get this solved one way or another.
I found that if you go to your State Dept of Telecommunications and report the issue it should get the attention of comcast. I have had to do that in a situation that I had. I would recommend that you have detailed information of the difficultly of getting it fixed, i.e. dates and times of your calls what happened did not happen etc. IMHO. I found that to be much better at getting the results that you want. And always do it in a nice manner, not like a "Karen" as they now call it.