I have had internet drops for 2 weeks now. I contacted Comcast Support 3 times with no help. The 3rd time the representative told me it was not Comcast's fault and that it may be my modem. Thinking I could rule out my modem in order to get a tech out I purchased a new modem, different brand, and installed it. During that time the power in the neighborhood was knocked out for a few days. When it returned, Comcast stated that until all the outages in the area were fixed, they couldn't help me. So I waited a few more days until the outages were corrected. I contacted Comcast and asked them to send a technician. I explained with the new modem, the issues continued. I explained my wife is working from home and needs a stable connection.
Soon the representaive told me that they won't send a tech out because my problems are intermitant and they'll only send someone if we have no internet at all. I'm at my wits end and at the point of just moving to a slower ATT connection just to have something stable.
When the internet drops it either doesn't connect at all, or it slows to a crawl with downwload speed of around 5mbps and an upload of 0.3mbps.
I checked the modem logs and it seems things are not working properly with a very large number of correctables and uncorrectables. I need help or I will just need to move away from Comcast for good.
|Downstream Bonded Channels|
I removed the splitter outside and restarted the modem. I've had it running like this for a couple hours. Here is the info without the splitter:
|<tabindex=-1>Downstream Bonded Channels</tabindex=-1>|
|<tabindex=-1>Upstream Bonded Channels</tabindex=-1>|
The only thing I changed was removed the splitter at the box outside. I then used a coax connector and connected the cables running to the box to the one running inside. Would you say that the splitter is bad?
We also have cable running to 2 rooms that were connected to the splitter. These also were not connected when I removed the splitter.