I have had internet drops for 2 weeks now. I contacted Comcast Support 3 times with no help. The 3rd time the representative told me it was not Comcast's fault and that it may be my modem. Thinking I could rule out my modem in order to get a tech out I purchased a new modem, different brand, and installed it. During that time the power in the neighborhood was knocked out for a few days. When it returned, Comcast stated that until all the outages in the area were fixed, they couldn't help me. So I waited a few more days until the outages were corrected. I contacted Comcast and asked them to send a technician. I explained with the new modem, the issues continued. I explained my wife is working from home and needs a stable connection.
Soon the representaive told me that they won't send a tech out because my problems are intermitant and they'll only send someone if we have no internet at all. I'm at my wits end and at the point of just moving to a slower ATT connection just to have something stable.
When the internet drops it either doesn't connect at all, or it slows to a crawl with downwload speed of around 5mbps and an upload of 0.3mbps.
I checked the modem logs and it seems things are not working properly with a very large number of correctables and uncorrectables. I need help or I will just need to move away from Comcast for good.
Downstream Bonded Channels |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR / MER | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | 1 | Locked | QAM256 | 21 | 579000000 Hz | -1.1 dBmV | 39.0 dB | 37082570 | 5659 | 24367 | 2 | Locked | QAM256 | 1 | 453000000 Hz | -1.9 dBmV | 39.7 dB | 42271410 | 7947 | 24997 | 3 | Locked | QAM256 | 2 | 459000000 Hz | -2.0 dBmV | 39.9 dB | 101822516 | 50877 | 202908 | 4 | Locked | QAM256 | 3 | 465000000 Hz | -2.6 dBmV | 39.8 dB | 82272516 | 18519 | 57068 | 5 | Locked | QAM256 | 4 | 471000000 Hz | -1.7 dBmV | 39.3 dB | 101849997 | 42761 | 194793 | 6 | Locked | QAM256 | 5 | 477000000 Hz | -2.0 dBmV | 39.8 dB | 101845622 | 45940 | 195895 | 7 | Locked | QAM256 | 6 | 483000000 Hz | -1.5 dBmV | 40.1 dB | 101863460 | 41618 | 190345 | 8 | Locked | QAM256 | 7 | 489000000 Hz | -1.1 dBmV | 35.2 dB | 99675291 | 37784 | 167239 | 9 | Locked | QAM256 | 8 | 495000000 Hz | -1.1 dBmV | 38.9 dB | 101866298 | 42692 | 191618 | 10 | Locked | QAM256 | 9 | 507000000 Hz | -0.7 dBmV | 34.1 dB | 101858121 | 43698 | 199959 | 11 | Locked | QAM256 | 10 | 513000000 Hz | -0.6 dBmV | 38.2 dB | 101872782 | 41035 | 193734 | 12 | Locked | QAM256 | 11 | 519000000 Hz | -0.6 dBmV | 39.2 dB | 101876449 | 41665 | 196925 | 13 | Locked | QAM256 | 12 | 525000000 Hz | -0.4 dBmV | 37.7 dB | 101870494 | 43297 | 198165 | 14 | Locked | QAM256 | 13 | 531000000 Hz | -0.2 dBmV | 36.7 dB | 101869623 | 43537 | 203076 | 15 | Locked | QAM256 | 14 | 537000000 Hz | -0.5 dBmV | 38.0 dB | 99115088 | 33053 | 151235 | 16 | Locked | QAM256 | 15 | 543000000 Hz | -0.4 dBmV | 39.2 dB | 101894823 | 41418 | 193857 | 17 | Locked | QAM256 | 16 | 549000000 Hz | -1.1 dBmV | 39.4 dB | 101890704 | 42046 | 194955 | 18 | Locked | QAM256 | 17 | 555000000 Hz | -1.0 dBmV | 39.3 dB | 101904546 | 41482 | 192158 | 19 | Locked | QAM256 | 18 | 561000000 Hz | -0.8 dBmV | 39.4 dB | 101904281 | 41702 | 192446 | 20 | Locked | QAM256 | 19 | 567000000 Hz | -1.2 dBmV | 39.1 dB | 101905571 | 42417 | 194624 | 21 | Locked | QAM256 | 20 | 573000000 Hz | -0.7 dBmV | 39.4 dB | 101923040 | 40213 | 185988 | 22 | Locked | QAM256 | 22 | 585000000 Hz | -1.0 dBmV | 37.7 dB | 101913480 | 41882 | 193638 | 23 | Locked | QAM256 | 23 | 591000000 Hz | -0.8 dBmV | 37.5 dB | 101921728 | 42702 | 193950 | 24 | Locked | QAM256 | 24 | 597000000 Hz | -1.5 dBmV | 36.1 dB | 101906422 | 44664 | 201235 | 25 | Locked | QAM256 | 25 | 603000000 Hz | -1.0 dBmV | 38.0 dB | 101924643 | 42680 | 194141 | 26 | Locked | QAM256 | 26 | 609000000 Hz | -1.2 dBmV | 38.9 dB | 101919365 | 43578 | 198164 | 27 | Locked | QAM256 | 27 | 615000000 Hz | -1.6 dBmV | 38.9 dB | 101920867 | 43943 | 197280 | 28 | Locked | QAM256 | 38 | 429000000 Hz | -1.4 dBmV | 40.3 dB | 76660147 | 17631 | 48427 | 29 | Locked | QAM256 | 39 | 435000000 Hz | -2.3 dBmV | 40.3 dB | 51931937 | 10835 | 43915 | 30 | Locked | QAM256 | 40 | 441000000 Hz | -1.6 dBmV | 40.0 dB | 29212351 | 6292 | 28371 | 31 | Locked | QAM256 | 41 | 447000000 Hz | -1.8 dBmV | 40.1 dB | 72292536 | 13496 | 37257 | 32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | 0 |
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Bonded Channels |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | 1 | Locked | ATDMA | 1 | 35600000 Hz | 58.8 dBmV | 2 | Locked | ATDMA | 2 | 29200000 Hz | 58.5 dBmV | 3 | Locked | ATDMA | 3 | 22800000 Hz | 58.8 dBmV | 4 | Locked | ATDMA | 4 | 16400000 Hz | 58.8 dBmV | 5 | Locked | ATDMA | 9 | 39600000 Hz | 52.8 dBmV | 6 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 7 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 8 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV |
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CCAndrew
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Ethan77
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6 Messages
5 years ago
I'll see if I can test it pre-splitter and let you know what I find.
Thanks
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CCAndrew
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Ethan77
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6 Messages
5 years ago
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Ethan77
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6 Messages
5 years ago
I removed the splitter outside and restarted the modem. I've had it running like this for a couple hours. Here is the info without the splitter:
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Ethan77
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6 Messages
5 years ago
The only thing I changed was removed the splitter at the box outside. I then used a coax connector and connected the cables running to the box to the one running inside. Would you say that the splitter is bad?
We also have cable running to 2 rooms that were connected to the splitter. These also were not connected when I removed the splitter.
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CCAndrew
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5 years ago
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