Community Forum

Internet Connectivity is very poor

Highlighted
New Poster

Internet Connectivity is very poor

My husband and I are both working from home and our internet connectivity is very poor. We pay a lot of money to have a fairly high speed given that we use internet for many devices and this is becoming a real burden for us. I was reading that we may qualify for xpods given the layout of our home, I tried to contact customer service and all they told me was that I had to order them even though no one could help me troubleshoot what was wrong with my wifi.

 

How can I a wifi assessment and xFi pods so that I can reliably use the service that I am paying for?

Highlighted
Expert

Re: Internet Connectivity is very poor

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

In addition. Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!