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Internet Connection Unstable When Using Zoom

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New Poster

Internet Connection Unstable When Using Zoom

Whenever I use Zoom, there will be 20-30 seconds where my internet connection was shown as unstable, and everything is on pause (no audio, video pause). The internet setting is still full bar and I am sitting right next to the modem. I can still access Internet on browser or outlook, I just don't understand why this is happening for Zoom specifically.

 

I currently work from home and this has became extremely inconvenient as I keep missing 20-30 seconds of the conversations in phone calls and have to constantly ask people to repeat themselves. 

 

How do I fix this? Thank you.

 

 

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Expert

Re: Internet Connection Unstable When Using Zoom

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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New Poster

Re: Internet Connection Unstable When Using Zoom

Hi, the router is really far, so I don't have the ability to hard wire in it.

Is there any other alternative way to fix this? Or is this a Zoom application problem?

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Regular Contributor

Re: Internet Connection Unstable When Using Zoom

If the router is really far, then the wi-fi signal could be weak/intermittent.  The router being far would make me even more interested in trying a wired test. 

 

It's hard to debug these things when you don't even know whether it's the internet or the wi-fi.

 

I do find that Zoom (and maybe all/most video calling apps) are much more sensitive to the network than browsers, email, and even video streaming.  (You might expect video streaming to be about the same but because streaming doesn't require real-time response, the video can be buffered to a large degree making little interruptions of the network invisible.)

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Expert

Re: Internet Connection Unstable When Using Zoom

O/k so barring that test, see this;

 

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

 



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New Poster

Re: Internet Connection Unstable When Using Zoom

Thank you strega7