Internet Connection Issues

tanniew78 · ‎03-23-2020

I have a WiFi router. I'm trying to hook an Ethernet cord to it for work, but it's showing no internet. I tried calling, emailing and IMing Xfinity to talk to a live person but I can't get through the reset option to talk to someone. Is there anything I can do for this? I need it for work. Like right now.

CCAndrew · ‎03-23-2020

It’s going to be one of three things
bad Ethernet cord
Bad Ethernet port on your modem/router
Bad Ethernet port on your device that you’re trying to connect
What have you done to troubleshoot any of these?

I am a Retired Official Comcast Employee
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Internet Connection Issues

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