Community Forum

Internet Connection Dropping

Highlighted
New Poster

Internet Connection Dropping

So at this point our internet has been dropping at least 5-10 times a day, every day, since probably before February. I've reached out to support to try and get some sort of explanation or fix and although it seemed to have been fixed once or twice it of course returned back to dropping and its regular issues. I checked the logs and I've seen that there have been plenty of other individuals with the same exact modem, logs, and overall issues. Since I have to be online as its my source of income currently losing connection is a massive no for me. If there is any sort of fix or solution or even idea for why this is happeneing please let me know and I'll tell you if I've done that. 

 

Model:TG3482G
Vendor:ARRIS Group, Inc.
Hardware Revision:13
Serial Number:97W2H17FBD25305
Processor Speed:4000.03 MHz
DRAM Total Memory:667 MB
DRAM Used Memory:512 MB
DRAM Available Memory:154 MB
Flash Total Memory:4235 MB
Flash Used Memory:143 MB
Flash Available Memory:4092 MB
 
Event Logs:
All logs for Today    
ti_dhcp6c[16311]: 72001011-DHCPv6 - Missing Required Option 82 2020/5/24 19:16:47 Critical
ti_dhcp6c[16311]: 72001011-DHCPv6 - Missing Required Option 24 2020/5/24 19:16:47 Critical
ti_dhcp6c[16311]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon May 25 03:16:46 2020 2020/5/24 19:16:47 Critical
ti_dhcp6c[16311]: 72001015-DHCPv6 Failed - No Prefix Available 2020/5/24 19:16:46 Critical
ti_dhcp6c[16311]: 72001014-DHCPv6 Failed - No Address Available 2020/5/24 19:16:46 Critical
ti_dhcp6c[16311]: 72001011-DHCPv6 - Missing Required Option 82 2020/5/24 19:16:46 Critical
ti_dhcp6c[16311]: 72001011-DHCPv6 - Missing Required Option 24 2020/5/24 19:16:46 Critical
DHCPv4[15599]: 72001001-DHCPv4 Provision - Completed 2020/5/24 19:16:45 Informational
DHCPv4[8792]: 72001020-DHCPv4 - IP Address Released 2020/5/24 19:13:11 Informational
ti_dhcp6c[9535]: 72001011-DHCPv6 - Missing Required Option 82 2020/5/24 18:33:09 Critical
ti_dhcp6c[9535]: 72001011-DHCPv6 - Missing Required Option 24 2020/5/24 18:33:09 Critical
ti_dhcp6c[9535]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon May 25 02:33:08 2020 2020/5/24 18:33:09 Critical
ti_dhcp6c[9535]: 72001015-DHCPv6 Failed - No Prefix Available 2020/5/24 18:33:08 Critical
ti_dhcp6c[9535]: 72001014-DHCPv6 Failed - No Address Available 2020/5/24 18:33:08 Critical
ti_dhcp6c[9535]: 72001011-DHCPv6 - Missing Required Option 82 2020/5/24 18:33:08 Critical
ti_dhcp6c[9535]: 72001011-DHCPv6 - Missing Required Option 24 2020/5/24 18:33:08 Critical
DHCPv4[8792]: 72001001-DHCPv4 Provision - Completed 2020/5/24 18:33:06 Informational
DHCPv4[9396]: 72001020-DHCPv4 - IP Address Released 2020/5/24 18:31:51 Informational

 

Firewall Logs: 

FW.IPv6 FORWARD drop , 4259 Attempts, 2020/5/25 00:54:30 Firewall Blocked  
FW.IPv6 INPUT drop , 35 Attempts, 2020/5/24 22:23:58 Firewall Blocked