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Internet Connection Cuts out Randomly

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New Poster

Internet Connection Cuts out Randomly

Hello, 

 

I have been having internet connectivity issues the last few weeks where the connection would just drop for several seconds several times an hour. Watching YouTube or browsing the web isn't affected too bad, however any itnernet calls such as Zoom or Microsoft Teams completely cut out, and online games become unresponsive whenever the connection is dropping like this. I have been on the phone with Comcast customer support and all they can tell me is to make sure all my cables are tightened, and that my ethernet cord is good, which they both are. 

 

Has anyone else had this issue? The internet icon on my desktop doesn't show no internet, and the light on the modem doesn't change. 

 

Any help would be appreciated. 

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Expert

Re: Internet Connection Cuts out Randomly

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: Internet Connection Cuts out Randomly

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Internet Connection Cuts out Randomly

Okay thank you, it's showing a high upstream power level. I'm in a dormitory and don't have access to any of the cables beyond my modem. Is this something I would need a technician to come in and fix or take a look at? 

Highlighted
Expert

Re: Internet Connection Cuts out Randomly

It looks that way. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!