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Intermittent wifi 2 months

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Intermittent wifi 2 months

I’ve had intermittent wifi issues going on 2 months. I noticed this happened after an outage in my area.

I’ve gone through 3 technicians, 5 supervisors, 50+ phone/chat agents, and no one can give me an answer. The current supervisor I talked to actually turned out to be a friend of mine’s neighbor and has scheduled to come out personally (I hope) to check out my setup.

I’ve had 2 of the 3 techs change fittings and use 2 separate voltmeters to check my line connection in my house. The lines are good, and actually Comcast installed these 2 years ago (though the 3rd tech claims my lines are bad and Comcast doesn’t install these lines, even though they were indeed installed and was charged for it). I even hired an electrician to check my lines and he confirms there are no issues with it.

I had my modem changed out 4 times with Comcast, one being the older black model, and then the others the grey xFi modem. I currently bought a motorolla modem/router combo to test if it’s a Comcast modem issue and to control my broadcasting channels, but still no fix.

I have made small progress with disabling the 2.4 GHz frequency. My phone, laptop, and WiFi tv box no longer experience issues that I notice, but I have a few home devices that need that frequency, and my main cable tv box still freezes and loses sound when I use streaming apps such as Amazon Prime.

Can anyone give me any advice to troubleshoot this further? I’m going on a loop with Comcast with absolutely no help at this point- though having this supervisor appt might be hopeful but I’ve lost trust in the system at this point and I have to work from home starting in August.
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Expert

Re: Intermittent wifi 2 months

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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Re: Intermittent wifi 2 months

No the hardwired computer does not lose any connection at all.
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Re: Intermittent wifi 2 months

I have the same issue.  I'm on my 2nd replacement modem.  I have a bunch of equipment, including 2 wireless routers, wired in to the ethernet port on the modem and it's all intermittently slow now.  I've just added a wireless access point configured in client mode to avoid using the ethernet ports on the modem but it doesn't seem to have helped much.

Expert

Re: Intermittent wifi 2 months

.@Kitosaki

 

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Re: Intermittent wifi 2 months

I had to rearrange furniture in my office, but I moved my router and my Corrected packets went down considerably. I’m hoping this may haves fixed it. Watching Amazon Prime for a test run. It always freezes on this so if it doesn’t this may have been it!