Every night starting at about 7:45 PM central until around 8:00AM the next morning I start getting random bursts of packet loss. It averages to around 3-4% total but in reality it's more like it goes to 80%+ for a few seconds and then goes back to 0% for a little while and then the process repeats itself. I've already had a technician come by and he got rid of one of the splitters I was using to improve the signal strength but that didn't change anything. I've done multiple traceroutes when the packetloss is happening and they all come out like this. I've also tried multiple destination IPs.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| cellspot.router - 0 | 5122 | 5122 | 1 | 2 | 131 | 1 |
| 10.0.0.1 - 0 | 5130 | 5130 | 1 | 3 | 146 | 5 |
| 96.120.118.113 - 4 | 4560 | 4413 | 7 | 13 | 158 | 13 |
| 96.110.197.53 - 4 | 4527 | 4371 | 5 | 15 | 156 | 10 |
|ae-2-rur01.royalton.tx.houston.comcast.net - 4 | 4565 | 4419 | 5 | 15 | 139 | 13 |
|ae-29-ar01.bearcreek.tx.houston.comcast.net - 4 | 4542 | 4390 | 7 | 16 | 143 | 25 |
|be-33662-cr02.dallas.tx.ibone.comcast.net - 4 | 4569 | 4424 | 13 | 21 | 139 | 22 |
|be-12495-pe03.1950stemmons.tx.ibone.comcast.net - 4 | 4506 | 4345 | 12 | 20 | 147 | 18 |
| 66.208.232.42 - 4 | 4576 | 4433 | 13 | 20 | 135 | 22 |
| 108.170.240.129 - 4 | 4596 | 4458 | 13 | 21 | 139 | 18 |
| 72.14.234.61 - 4 | 4580 | 4438 | 15 | 20 | 132 | 20 |
| dns.google - 4 | 4557 | 4409 | 14 | 20 | 160 | 19 |
|________________________________________________|______|______|______|______|______|______|
The packetloss always begins at the very first node. Because of this, I'm not even able to bypass it and take a different route by using a VPN. Since the loss starts at the first node after the modem I don't think the source of the problem is anywhere on my property. Is there any way I can talk to someone who has the ability to fix this? Calling support just gets you someone who doesn't know what packet loss is.
I've done most of the things on that list, including testing with multiple different PCs. These are the signals I have with the modem in my living room. This is after a technician came and removed a splitter that was right before the modem but it didn't fix the problem. I have also tested it connected directly to the coax that comes into my house in the attic and it did not make a difference with the packet loss issue.
Index | 44 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 45 | 46 | 47 | 48 | 44 |
Lock Status | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Frequency | 669 MHz | 507 MHz | 513 MHz | 519 MHz | 525 MHz | 531 MHz | 537 MHz | 543 MHz | 549 MHz | 555 MHz | 561 MHz | 567 MHz | 573 MHz | 579 MHz | 585 MHz | 591 MHz | 597 MHz | 603 MHz | 609 MHz | 615 MHz | 621 MHz | 627 MHz | 633 MHz | 639 MHz | 645 MHz | 651 MHz | 657 MHz | 663 MHz | 675 MHz | 681 MHz | 687 MHz | 722 MHz | 629600000 |
SNR | 37.6 dB | 40.4 dB | 40.1 dB | 40.3 dB | 40.1 dB | 40.5 dB | 40.3 dB | 40.1 dB | 40.1 dB | 40.1 dB | 40.0 dB | 39.8 dB | 39.9 dB | 39.7 dB | 39.6 dB | 39.5 dB | 39.4 dB | 39.3 dB | 39.2 dB | 38.9 dB | 38.6 dB | 38.5 dB | 38.4 dB | 38.2 dB | 38.1 dB | 38.0 dB | 38.0 dB | 37.7 dB | 36.3 dB | 37.6 dB | 37.6 dB | 36.2 dB | NA |
Power Level | -10.1 dBmV | -5.8 dBmV | -6.0 dBmV | -6.0 dBmV | -6.1 dBmV | -6.1 dBmV | -6.2 dBmV | -6.5 dBmV | -6.6 dBmV | -6.8 dBmV | -6.7 dBmV | -7.0 dBmV | -7.0 dBmV | -7.2 dBmV | -7.2 dBmV | -7.5 dBmV | -7.5 dBmV | -7.6 dBmV | -8.0 dBmV | -8.3 dBmV | -8.8 dBmV | -8.8 dBmV | -9.2 dBmV | -9.3 dBmV | -9.4 dBmV | -9.5 dBmV | -9.6 dBmV | -9.9 dBmV | -10.2 dBmV | -10.1 dBmV | -10.1 dBmV | -10.9 dBmV | NA |
Modulation | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | 256 QAM | OFDM | OFDM |
Index | 1 | 2 | 3 | 4 | 5 |
Lock Status | Locked | Locked | Locked | Locked | Locked |
Frequency | 16 MHz | 22 MHz | 29 MHz | 35 MHz | 40 MHz |
Symbol Rate | 5120 | 5120 | 5120 | 5120 | 1280 |
Power Level | 44.5 dBmV | 46.0 dBmV | 46.0 dBmV | 46.3 dBmV | 44.5 dBmV |
Modulation | QAM | QAM | QAM | QAM | QAM |
Channel Type | ATDMA | ATDMA | ATDMA | ATDMA | ATDMA |
Index | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 |
Unerrored Codewords | 2402457745 | 2091379165 | 2091390413 | 2091404469 | 2091423613 | 2091435526 | 2091443421 | 2091462037 | 2091510145 | 2091515787 | 2091528788 | 2091539440 | 2091537782 | 2091552973 | 2091561447 | 2091572271 | 2091633545 | 2091649136 | 2091665083 | 2091662655 | 2091672988 | 2091691224 | 2091693195 | 2091710211 | 2091718589 | 2091723597 | 2091731646 | 2091737367 | 2091755605 | 2091757384 | 2091760959 | 2402457745 |
Correctable Codewords | 2120321107 | 10 | 8 | 9 | 5 | 14 | 14 | 9 | 10 | 9 | 8 | 7 | 11 | 7 | 11 | 8 | 11 | 2 | 7 | 11 | 7 | 10 | 6 | 8 | 13 | 12 | 8 | 2 | 10 | 2 | 7 | 2120321107 |
Uncorrectable Codewords | 66 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 66 |
Firewall logs for last week.
FW.IPv6 FORWARD drop , 82 Attempts, 2020/9/13 23:12:17 | Firewall Blocked | |
FW.IPv6 INPUT drop , 1161 Attempts, 2020/9/13 23:12:17 | Firewall Blocked | |
FW.IPv6 INPUT drop , 5302 Attempts, 2020/9/13 17:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 305 Attempts, 2020/9/13 17:58:01 | Firewall Blocked | |
FW.WANATTACK DROP , 130 Attempts, 2020/9/13 10:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 588 Attempts, 2020/9/12 17:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 5412 Attempts, 2020/9/12 17:58:01 | Firewall Blocked | |
FW.WANATTACK DROP , 1 Attempts, 2020/9/12 15:58:01 | Firewall Blocked | |
FW.WANATTACK DROP , 9 Attempts, 2020/9/11 17:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 276 Attempts, 2020/9/11 17:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 2106 Attempts, 2020/9/11 17:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 7831 Attempts, 2020/9/10 17:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 479 Attempts, 2020/9/10 17:58:01 | Firewall Blocked | |
FW.WANATTACK DROP , 4 Attempts, 2020/9/10 02:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 8331 Attempts, 2020/9/09 17:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 332 Attempts, 2020/9/09 17:58:01 | Firewall Blocked | |
FW.WANATTACK DROP , 13 Attempts, 2020/9/09 12:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 7592 Attempts, 2020/9/08 17:58:01 | Firewall Blocked | |
FW.IPv6 FORWARD drop , 539 Attempts, 2020/9/08 17:58:01 | Firewall Blocked | |
FW.IPv6 INPUT drop , 6458 Attempts, 2020/9/07 17:58:01 | Firewall Blocked |
Most of the downstream channel power levels are still too low / out of spec. You should get the techs involved again until it gets fixed properly.
Bear in mind that if the premises facing techs can not find or fix a problem at your home, it is they who are responsible for escalating it to their line / network / maintenance dept. techs. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. to start at the home.
Good luck !