lmat's profile

New Poster

 • 

3 Messages

Monday, August 3rd, 2020 7:00 PM

Closed

Intermittent outages; otherwise quite good!

At my old house, my modem worked for many years. I moved in March, and the service is very bad. I can go to http://192.168.100.1 and view the connection strength. I wrote a script to do that every ten seconds. All four downstream channels are present. A typical section of the graph looks like this: https://i.imgur.com/ZeNWKVL.png . That straight part of the line around 5 (dBmV) is solid internet access. I sometimes get that for 10 or 12 hours some days. The part that looks like garbage results in an outage. To me, the pattern looks like a loose connection. In our cul-de-sac, there are roughly 8 houses. Four or so of them have rock-solid internet and are very happy (one of them pay s for gigabit connection and everything is great). I have a second modem and have tried using that, but I get the exact same quality of service.

 

There is a "drop" (for lack of a better word?) between me and my neighbor's house. Inside it is my and my neighbor's connection terminals. He and I have the exact same experience: intermittent connection issues. No timing, just sometimes works, sometimes doesn't.

 

How do I get it fixed? I have called Comcast. They say "We see that your connection status is red and not working properly. We can't do anything for you.". I guess they're scared of getting COVID from me if they come out? I really would hate to switch to DSL as I have enjoyed using comcast in the past, but I'm not sure how to get comcast to fix this problem.

This conversation is no longer open for comments or replies and is no longer visible to community members.

No Responses!
forum icon

New to the Community?

Start Here