Community Forum

Intermittent internet

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New Poster

Intermittent internet

Hi, 

 

Please kindly help with my xfinity internet. 

 

I have been experiencing Internet drops about 50 times a day since Feb. This is preventing me from working, gaming, video conferencing. I have changed 3 types of modems/routers, and confirmed the issue is not with my devices. I also check with my neighbors, who are also experiencing high latency across the day. Technitians was not able to mitigate the issue and I believe the problems are from the main switchs to the poles since its a common issue for a bunch of people. 

 

Please see the below results from my  scripts trying to reach out to the internet. 😞

 

2020/6/3 P.M. 12:54:53 disconnected
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2020/6/5 A.M. 6:39:23 disconnected
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Highlighted
Expert

Re: Intermittent internet

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Intermittent internet

checked. and still not able to fix my issue. 

Highlighted
New Poster

Re: Intermittent internet

any update?

Highlighted
Expert

Re: Intermittent internet

1800comcast.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!