I keep having connection issues throughout my work day. I am connected via a Netgear CM1150V connected directly via ethernet. What troubleshooting data should I post here to get this issue resolved?
Here are some logs from the modem.
Downstream Bonded Channels |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | 1 | Locked | QAM256 | 25 | 603000000 Hz | -5.2 dBmV | 40.2 dB | 2835 | 1739 | 2 | Locked | QAM256 | 9 | 507000000 Hz | -3.6 dBmV | 41.5 dB | 3005 | 1859 | 3 | Locked | QAM256 | 10 | 513000000 Hz | -3.8 dBmV | 41.4 dB | 3927 | 6155 | 4 | Locked | QAM256 | 11 | 519000000 Hz | -3.7 dBmV | 41.3 dB | 3936 | 5898 | 5 | Locked | QAM256 | 12 | 525000000 Hz | -4.2 dBmV | 41 dB | 3878 | 6138 | 6 | Locked | QAM256 | 13 | 531000000 Hz | -4 dBmV | 41.2 dB | 3489 | 4467 | 7 | Locked | QAM256 | 14 | 537000000 Hz | -4.3 dBmV | 41 dB | 3340 | 3994 | 8 | Locked | QAM256 | 15 | 543000000 Hz | -4.5 dBmV | 40.9 dB | 3672 | 6025 | 9 | Locked | QAM256 | 16 | 549000000 Hz | -4.8 dBmV | 40.8 dB | 3548 | 5969 | 10 | Locked | QAM256 | 17 | 555000000 Hz | -4.7 dBmV | 40.7 dB | 3666 | 4444 | 11 | Locked | QAM256 | 18 | 561000000 Hz | -4.5 dBmV | 40.8 dB | 3371 | 4288 | 12 | Locked | QAM256 | 19 | 567000000 Hz | -5.5 dBmV | 40.2 dB | 3452 | 4169 | 13 | Locked | QAM256 | 20 | 573000000 Hz | -5 dBmV | 40.5 dB | 3530 | 5820 | 14 | Locked | QAM256 | 21 | 579000000 Hz | -5.8 dBmV | 40 dB | 3378 | 4710 | 15 | Locked | QAM256 | 22 | 585000000 Hz | -5.4 dBmV | 40.2 dB | 3659 | 6018 | 16 | Locked | QAM256 | 23 | 591000000 Hz | -5.7 dBmV | 40 dB | 3551 | 6022 | 17 | Locked | QAM256 | 24 | 597000000 Hz | -5.2 dBmV | 40.2 dB | 3535 | 4707 | 18 | Locked | QAM256 | 26 | 609000000 Hz | -5.6 dBmV | 40 dB | 3655 | 5252 | 19 | Locked | QAM256 | 27 | 615000000 Hz | -5.3 dBmV | 40.1 dB | 4031 | 6434 | 20 | Locked | QAM256 | 28 | 621000000 Hz | -5 dBmV | 40.2 dB | 4234 | 6690 | 21 | Locked | QAM256 | 29 | 627000000 Hz | -5.1 dBmV | 40.1 dB | 4189 | 6333 | 22 | Locked | QAM256 | 30 | 633000000 Hz | -5.2 dBmV | 39.9 dB | 3730 | 4745 | 23 | Locked | QAM256 | 31 | 639000000 Hz | -5.5 dBmV | 39.8 dB | 4280 | 6290 | 24 | Locked | QAM256 | 32 | 645000000 Hz | -5.6 dBmV | 39.6 dB | 3952 | 4664 | 25 | Locked | QAM256 | 33 | 651000000 Hz | -6.4 dBmV | 39.2 dB | 4241 | 5010 | 26 | Locked | QAM256 | 34 | 657000000 Hz | -5.7 dBmV | 39.5 dB | 3970 | 4603 | 27 | Locked | QAM256 | 35 | 663000000 Hz | -6.6 dBmV | 39.1 dB | 4469 | 6338 | 28 | Locked | QAM256 | 36 | 669000000 Hz | -6.1 dBmV | 39.3 dB | 4803 | 4833 | 29 | Locked | QAM256 | 37 | 675000000 Hz | -6.9 dBmV | 38.2 dB | 4841 | 6200 | 30 | Locked | QAM256 | 38 | 681000000 Hz | -6.5 dBmV | 39.2 dB | 4698 | 6185 | 31 | Locked | QAM256 | 39 | 687000000 Hz | -7.1 dBmV | 38.7 dB | 4739 | 6023 | 32 | Locked | QAM256 | 40 | 693000000 Hz | -6.8 dBmV | 39 dB | 4421 | 4622 |
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Upstream Bonded Channels |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | 1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 36500000 Hz | 48 dBmV | 2 | Locked | ATDMA | 2 | 5120 Ksym/sec | 30100000 Hz | 47.5 dBmV | 3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 23700000 Hz | 47.5 dBmV | 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 17300000 Hz | 47.5 dBmV | 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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Downstream OFDM Channels |
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | SNR / MER | Active Subcarrier Number Range | Unerrored Codewords | Correctable Codewords | Uncorrectable Codewords | 1 | Locked | 0 | 159 | 702000000 Hz | -5.9 dBmV | 37.4 dB | 1126 ~ 2969 | 164831979147 | 17700273446 | 1034 | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
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Upstream OFDMA Channels |
Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | 1 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
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johnhillphoto
New Poster
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2 Messages
4 years ago
I will check out each of the connections, and clean as needed. I will also checkout the single splitter for quality. I know that there is one splitter inside that splits the one incoming line. One end goes to cable box, and one to the cable modem.
I will report back if I find any further issues. Most likely will book a service call after that.
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EG
Expert
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111.6K Messages
4 years ago
Good luck with it !
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EG
Expert
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111.6K Messages
4 years ago
The connection quality / signals is / are a bit on the weak side and they may be intermittently fluctuating even farther to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
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