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Intermittent internet connection dropping 4/17/2020

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Intermittent internet connection dropping 4/17/2020

This internet issue has been on going for months now.   And everytime the connection drops, it take good 5 or more minutes for my modem to connect to the service again.

 

I had previously opened a service call, however, before the tech came out to examine my connection, I was notified that the problem was fixed.   Then it seemed to work for a week or so but the problem continued. 

 

Before, I did not really mind since I was only home during the night time plus didnt want to go through hours of on the phone and troubleshooting.  However, since I am working from home, due to COVID-19, I really need my cable line fixed ASAP before I lose my job.

 

Modem make & model: Netgear Gateway  C7000V2

 

I've tried the following:

Restarted modem when connection drops.

Unplug modem for 10 mins.

Reset modem to factory settings.

Check, disconnect, and reconnect all of my cable lines to the modem.

Replace the modem.  (I've tried all of the above before and after I've replaced the modem)

 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 669000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 25 669000000 Hz -0.2 dBmV 39.6 dB 146 260
2 Locked QAM256 9 573000000 Hz 0.8 dBmV 40.2 dB 348 262
3 Locked QAM256 10 579000000 Hz 0.3 dBmV 39.8 dB 339 351
4 Locked QAM256 11 585000000 Hz 0.3 dBmV 40 dB 312 300
5 Locked QAM256 12 591000000 Hz 0.1 dBmV 39.6 dB 252 300
6 Locked QAM256 13 597000000 Hz 0 dBmV 39.6 dB 236 203
7 Locked QAM256 14 603000000 Hz 0.2 dBmV 39.9 dB 268 263
8 Locked QAM256 15 609000000 Hz 0.1 dBmV 39.7 dB 230 204
9 Locked QAM256 16 615000000 Hz 0 dBmV 39.9 dB 209 219
10 Locked QAM256 17 621000000 Hz 0.1 dBmV 39.8 dB 201 133
11 Locked QAM256 18 627000000 Hz 0.1 dBmV 39.9 dB 219 207
12 Locked QAM256 19 633000000 Hz 0 dBmV 39.9 dB 188 208
13 Locked QAM256 20 639000000 Hz 0 dBmV 39.5 dB 137 296
14 Locked QAM256 21 645000000 Hz -0.2 dBmV 39.7 dB 125 184
15 Locked QAM256 22 651000000 Hz -0.4 dBmV 39.7 dB 150 258
16 Locked QAM256 23 657000000 Hz -0.4 dBmV 39.7 dB 122 154
17 Locked QAM256 24 663000000 Hz -0.7 dBmV 39.9 dB 0 0
18 Locked QAM256 26 675000000 Hz -0.5 dBmV 39.9 dB 0 0
19 Locked QAM256 27 681000000 Hz -0.4 dBmV 39.9 dB 0 0
20 Locked QAM256 28 687000000 Hz -0.3 dBmV 40.3 dB 0 0
21 Locked QAM256 29 693000000 Hz 0 dBmV 40.3 dB 0 0
22 Locked QAM256 30 699000000 Hz 0.4 dBmV 40.4 dB 0 0
23 Locked QAM256 31 705000000 Hz 0.6 dBmV 40.8 dB 0 0
24 Locked QAM256 32 711000000 Hz 1 dBmV 41.4 dB 0 0
 
Upstream Bonded Channels (Partial Service)
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 16600000 Hz 46.6 dBmV
2 Not Locked Unknown 1 0 Ksym/sec 35800000 Hz 0.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 29400000 Hz 46.5 dBmV
4 Locked ATDMA 3 5120 Ksym/sec 23000000 Hz 46.5 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV