This internet issue has been on going for months now. And everytime the connection drops, it take good 5 or more minutes for my modem to connect to the service again.
I had previously opened a service call, however, before the tech came out to examine my connection, I was notified that the problem was fixed. Then it seemed to work for a week or so but the problem continued.
Before, I did not really mind since I was only home during the night time plus didnt want to go through hours of on the phone and troubleshooting. However, since I am working from home, due to COVID-19, I really need my cable line fixed ASAP before I lose my job.
Modem make & model: Netgear Gateway C7000V2
I've tried the following:
Restarted modem when connection drops.
Unplug modem for 10 mins.
Reset modem to factory settings.
Check, disconnect, and reconnect all of my cable lines to the modem.
Replace the modem. (I've tried all of the above before and after I've replaced the modem)
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
669000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
Enabled |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
honorMdd(4) |
|
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectables |
| 1 |
Locked |
QAM256 |
25 |
669000000 Hz |
-0.2 dBmV |
39.6 dB |
146 |
260 |
| 2 |
Locked |
QAM256 |
9 |
573000000 Hz |
0.8 dBmV |
40.2 dB |
348 |
262 |
| 3 |
Locked |
QAM256 |
10 |
579000000 Hz |
0.3 dBmV |
39.8 dB |
339 |
351 |
| 4 |
Locked |
QAM256 |
11 |
585000000 Hz |
0.3 dBmV |
40 dB |
312 |
300 |
| 5 |
Locked |
QAM256 |
12 |
591000000 Hz |
0.1 dBmV |
39.6 dB |
252 |
300 |
| 6 |
Locked |
QAM256 |
13 |
597000000 Hz |
0 dBmV |
39.6 dB |
236 |
203 |
| 7 |
Locked |
QAM256 |
14 |
603000000 Hz |
0.2 dBmV |
39.9 dB |
268 |
263 |
| 8 |
Locked |
QAM256 |
15 |
609000000 Hz |
0.1 dBmV |
39.7 dB |
230 |
204 |
| 9 |
Locked |
QAM256 |
16 |
615000000 Hz |
0 dBmV |
39.9 dB |
209 |
219 |
| 10 |
Locked |
QAM256 |
17 |
621000000 Hz |
0.1 dBmV |
39.8 dB |
201 |
133 |
| 11 |
Locked |
QAM256 |
18 |
627000000 Hz |
0.1 dBmV |
39.9 dB |
219 |
207 |
| 12 |
Locked |
QAM256 |
19 |
633000000 Hz |
0 dBmV |
39.9 dB |
188 |
208 |
| 13 |
Locked |
QAM256 |
20 |
639000000 Hz |
0 dBmV |
39.5 dB |
137 |
296 |
| 14 |
Locked |
QAM256 |
21 |
645000000 Hz |
-0.2 dBmV |
39.7 dB |
125 |
184 |
| 15 |
Locked |
QAM256 |
22 |
651000000 Hz |
-0.4 dBmV |
39.7 dB |
150 |
258 |
| 16 |
Locked |
QAM256 |
23 |
657000000 Hz |
-0.4 dBmV |
39.7 dB |
122 |
154 |
| 17 |
Locked |
QAM256 |
24 |
663000000 Hz |
-0.7 dBmV |
39.9 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
26 |
675000000 Hz |
-0.5 dBmV |
39.9 dB |
0 |
0 |
| 19 |
Locked |
QAM256 |
27 |
681000000 Hz |
-0.4 dBmV |
39.9 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
28 |
687000000 Hz |
-0.3 dBmV |
40.3 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
29 |
693000000 Hz |
0 dBmV |
40.3 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
30 |
699000000 Hz |
0.4 dBmV |
40.4 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
31 |
705000000 Hz |
0.6 dBmV |
40.8 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
32 |
711000000 Hz |
1 dBmV |
41.4 dB |
0 |
0 |
|
|
|
| Upstream Bonded Channels (Partial Service) |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
16600000 Hz |
46.6 dBmV |
| 2 |
Not Locked |
Unknown |
1 |
0 Ksym/sec |
35800000 Hz |
0.0 dBmV |
| 3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
29400000 Hz |
46.5 dBmV |
| 4 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
23000000 Hz |
46.5 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
|
