I am experiencing frequent connectivity issues. My connection will suddenly slow to a crawl, and then suddenly speed back up. We noticed it started happening about once/month about 6 months ago, but has slowly gotten worse, and now occurs several times a day, at no particular time of day. Can someone take a look at my connection status data below, and tell me if everything looks correct? Unfortunately, the data captured below is during good connectivity.
Also, can someone tell me how to order a Comcast modem, in case I want to briefly rent it, to eliminate my Netgear as the culprit? When I log into my account, all I am offered to add equipment is another HD TV box.
Startup Procedure Procedure Status Comment Acquire Downstream Channel 627000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4)
Each and every one of your downstream channels are out of spec and the SNR is either out of spec or very close to it. Hook your modem up at the point of entry and take the same levels, so you can compare levels and you’ll find out if it’s an inside or outside issue.
I am a Retired Official Comcast Employee We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark a post as the Best Answer!
Thanks for your reply. So I have a three-way splitter right at the point of entry. I disconnected the inlet connection to the splitter, and connected it to my modem, eliminating the splitter. Where the downstream power previously was between -11.7 to -13.4 dBmV, and the SNR 34.3 to 35.9, it is now -4 to -6.4 dBmV and SNR 35.3 to 36.9. When I put the splitter back in, and connected the modem directly downstream of it at the splitter, but without connecting the other outputs on the splitter, the downstream went to -8.8 to -10.5 dBmV and SNR 34.5 to 36.5. Is it normal for a splitter to have this much affect on the signal, or does it sound like I need to replace this splitter? I tried several other splitters I happened to have, in place of the one at the point of entry, but with the same or worse results. Or is the connection still out of spec, even at the point of entry?
I'm going to put the following statement in caps for whomever at Comcast deserves to get fired for it. AFTER CHANGING MY MODEM OUT FOR A COMCAST MODEM, TECH SUPPORT REFUSES TO SEND A TRUCK TO TROUBLESHOOT ***AT MY EXPENSE*** AND INSTEAD FORWARDED ME ON TO HAVE ME DISCONNECT ALL INTERNET *AND* CABLE SERVICES AT $200 A MONTH!!!!