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Intermittent connection issues

Throttlemenot
Frequent Visitor

Intermittent connection issues

Since September this issue has gotten worse. Techs come out but they can never seem to locate the source of the problem. Recently my XB6 was swapped out, and do to a high signal strength the tech added a splitter but it only made the issue worse. I have since disconnected the splitter which helped slightly, but the intermittent connection issue remains. Could this issue be related to the XB6, because since it was swapped out the issue has gotten worse. The plan I have gigabit speed.
EG
Expert

Re: Intermittent connection issues

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

Is this a WiFi connection ?


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ComcastMichele
Official Employee

Re: Intermittent connection issues

@Throttlemenot, thanks for taking the time to reach out to us regarding your connection issues. I rely on my connection for everything so I know how frustrating and impactful any connection issues can be. I would love to ensure that we get to the bottom of this with you. I am so very sorry for the delay in our response and I truly appreciate your time and patience. Can you please reach out through private message (find out how to do so with this link https://comca.st/3aDmwcb) with your first and last name, name on the account if different and service address? 


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EG
Expert

Re: Intermittent connection issues

@Throttlemenot 

 

Please also post the requested info in these open forums for the benefit of all readers here, thank you. That is the nature of public help forums.



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