Seems like a lot of people are having the same issue as I am for the past couple of days
Our internet has been unstable for about 2-3 days now. I have tried reseting modem and even wired connected my pc to the modem and it did not help and now our PS4 is having the same issue. Modem and PS4 are both in the same room. I do not think its a signal issue
We did not have this issue before even with all of our devices are connected and even when everyone is streaming YoutubeTV. A couple of days ago I contacted customer support and they said our modem was offline on their side but that was fixed but now I am not sure if it had happen again
Now when in game I would get really bad lag/pocket losss and it will last for a minute or so. Before it will just spike for a couple of seconds. I do not think my pc is the issue because when I just browse or watch videos it seems fine. Do not think its the game settings as well because it would happen to couple of games and one game I play do not need much bandwitdth. Noticed that sometimes when browsing sites take a little longer to load than before
Randomly it will be stable for a couple of hours and then it will get unstable again
Anyone have any idea I can try to fix this issue it would be great
Will try to call customer service. Hopefully they have someone there. I doubt it tho
Thank for the help
Plan: Performance Plus Internet
Xfinity speed test on pc: DL 266 mbps/UL 5mbps
Numbers on the speed test are really good so I am not sure what is going on with our internet
Just adding a "me too". Download speeds are all over the place. Usually the way things are set up I get 80-100 down and 12 up, which is good enough for me. The problem is lately it's been dropping to 1 down but still 12 up. Sometimes it's fine for a few hours and then it drops again. Usually it only drops to 8 or 10, but it does stick at 1 from time to time. There's not anything else going on on my network. No streaming or downloads and such.
Is this just a case of them not being able to handle all of the download traffic? Especially now since many people are stuck at home.
In Europe, Netflix and the like lowered their streaming bit rate to ease network congestion as people started sheltering in place. I wonder if the same will have to be done here.
If that is the issue, I really wish Comcast would say something.