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Intermittent Outages with Xfinity Router

Ryan-P
New Poster

Intermittent Outages with Xfinity Router

I experiencing intermittent connection issues consistently for the first time with my Xfinity modem router since I installed it almost 2 years ago. I am unable to access the webpage regarding equipment management (https://www.xfinity.com/buy/plan/addon/equipment) for the device which I am currently being billed for renting. On an earlier chat with an assistant they were even having difficulty seeing if that modem was establishing a cable connection. I have now re-activated that modem and am getting service at the moment, but even after the new activation I lost connection multiple times just within the last 30 minutes.  I could try another chat, maybe they will find an issue with my account next time...

darkangelic
Expert

Re: Intermittent Outages with Xfinity Router

Wouldn't it be simpler to just upgrade it since it's a rental and you've had it two years already? 


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EG
Expert

Re: Intermittent Outages with Xfinity Router

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!