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1 Message
Intermittent Outages with Xfinity Router
I experiencing intermittent connection issues consistently for the first time with my Xfinity modem router since I installed it almost 2 years ago. I am unable to access the webpage regarding equipment management (https://www.xfinity.com/buy/plan/addon/equipment) for the device which I am currently being billed for renting. On an earlier chat with an assistant they were even having difficulty seeing if that modem was establishing a cable connection. I have now re-activated that modem and am getting service at the moment, but even after the new activation I lost connection multiple times just within the last 30 minutes. I could try another chat, maybe they will find an issue with my account next time...
darkangelic
Gold Problem Solver
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2K Messages
5 years ago
Wouldn't it be simpler to just upgrade it since it's a rental and you've had it two years already?
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EG
Expert
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111.5K Messages
5 years ago
Start here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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