Hello Comcast forums,
After lurking for a while and trying to troubleshoot this issue on my own, I thought I should post and see what the experts here have to say. So, this has been a long standing issue with my home network. I used to have an old Arris modem from Xfinity and a router from Synology, and I just recently switched to an all-in-one Gateway from Xfinity. I'm on the 200 mbps plan, so I don't think I have any worries there. I currently play on a wireless connection, which I know would be an obvious solution, however it is difficult to be wired with my current housing layout.
Now that everything's laid out, I'll give some context to my issue. In the past few months when gaming online with my brother who lives with me, he had always experienced this sort of lag. Nothing obvious tipped us off to what would be the fix, so he just kind of grinned and beared it. I never had these problems, so I assumed it was something with his PC (we both built our own) and/or wireless adapter. Anyways, the Gateway was recently giving us problems, so we had a Tech come out and work on it. Everything looked fine according to what he said, apart from the end of one of the cables outside in our box that the casing had cracked due to the cold winters we experience where we live. He replaced the end, restarted the Gateway, and went on his merry way.
When gaming with my brother later that night, I too began to experience the same lag he had been describing for so long. It's really frustrating, especially when I just had a tech out and there are still problems. As I mentioned in the start of my post, I did some of my own research, so as such I found the vast troubleshooting articles posted by Xfinity; I will post the connection specs below:
Downstream:
https://imgur.com/a/wjutx1P
Upstream:
https://imgur.com/a/TCCy198
Codewords:
https://imgur.com/a/Q1wgdx4
Event Log(s):
https://imgur.com/a/jVsIRaj
Traceroute:
traceroute to comcast.net (69.252.80.75), 64 hops max, 52 byte packets
1 10.0.0.1 (10.0.0.1) 4.296 ms 4.031 ms 5.122 ms
2 96.120.116.205 (96.120.116.205) 17.607 ms 13.942 ms 14.556 ms
3 24.124.172.13 (24.124.172.13) 14.149 ms 15.716 ms 16.091 ms
4 be-15-ar01.roseville.mn.minn.comcast.net (162.151.54.101) 19.165 ms 19.986 ms 18.603 ms
5 be-13367-cr02.350ecermak.il.ibone.comcast.net (68.86.94.81) 25.168 ms 30.995 ms 28.280 ms
6 be-1302-cs03.350ecermak.il.ibone.comcast.net (96.110.36.105) 34.489 ms 32.865 ms 30.625 ms
7 be-1314-cr14.350ecermak.il.ibone.comcast.net (96.110.35.58) 28.990 ms 28.996 ms 27.121 ms
8 be-301-cr12.pittsburgh.pa.ibone.comcast.net (96.110.39.158) 35.944 ms
be-302-cr12.pittsburgh.pa.ibone.comcast.net (96.110.39.162) 39.851 ms
be-301-cr12.pittsburgh.pa.ibone.comcast.net (96.110.39.158) 39.406 ms
9 be-1312-cs03.pittsburgh.pa.ibone.comcast.net (96.110.38.153) 40.497 ms
be-1212-cs02.pittsburgh.pa.ibone.comcast.net (96.110.38.149) 41.979 ms 37.347 ms
10 be-1111-cr11.pittsburgh.pa.ibone.comcast.net (96.110.38.130) 36.139 ms
be-1211-cr11.pittsburgh.pa.ibone.comcast.net (96.110.38.134) 41.669 ms 42.423 ms
11 be-302-cr12.ashburn.va.ibone.comcast.net (96.110.32.101) 50.136 ms 43.500 ms
be-301-cr12.ashburn.va.ibone.comcast.net (96.110.39.165) 41.001 ms
12 be-1312-cs03.ashburn.va.ibone.comcast.net (96.110.32.209) 41.836 ms
be-1412-cs04.ashburn.va.ibone.comcast.net (96.110.32.213) 40.938 ms
be-1312-cs03.ashburn.va.ibone.comcast.net (96.110.32.209) 43.039 ms
13 96.110.42.110 (96.110.42.110) 46.063 ms
be-31223-ar03.newcastle.de.panjde.comcast.net (96.110.42.102) 52.667 ms
96.110.42.98 (96.110.42.98) 44.077 ms
14 ae100-ur11-d.newcastlerdc.de.panjde.comcast.net (68.85.158.90) 43.906 ms 45.664 ms 44.739 ms
15 urlrw01.cable.comcast.com (69.252.80.75) 45.862 ms 44.211 ms 53.155 ms
Ping test:
PING comcast.net (69.252.80.75): 56 data bytes
64 bytes from 69.252.80.75: icmp_seq=0 ttl=49 time=47.773 ms
64 bytes from 69.252.80.75: icmp_seq=1 ttl=49 time=44.576 ms
64 bytes from 69.252.80.75: icmp_seq=2 ttl=49 time=48.643 ms
64 bytes from 69.252.80.75: icmp_seq=3 ttl=49 time=53.653 ms
64 bytes from 69.252.80.75: icmp_seq=4 ttl=49 time=51.761 ms
64 bytes from 69.252.80.75: icmp_seq=5 ttl=49 time=45.337 ms
64 bytes from 69.252.80.75: icmp_seq=6 ttl=49 time=50.986 ms
64 bytes from 69.252.80.75: icmp_seq=7 ttl=49 time=50.502 ms
64 bytes from 69.252.80.75: icmp_seq=8 ttl=49 time=44.474 ms
64 bytes from 69.252.80.75: icmp_seq=9 ttl=49 time=51.857 ms
64 bytes from 69.252.80.75: icmp_seq=10 ttl=49 time=50.980 ms
64 bytes from 69.252.80.75: icmp_seq=11 ttl=49 time=52.510 ms
64 bytes from 69.252.80.75: icmp_seq=12 ttl=49 time=47.845 ms
64 bytes from 69.252.80.75: icmp_seq=13 ttl=49 time=47.922 ms
64 bytes from 69.252.80.75: icmp_seq=14 ttl=49 time=50.628 ms
64 bytes from 69.252.80.75: icmp_seq=15 ttl=49 time=48.662 ms
64 bytes from 69.252.80.75: icmp_seq=16 ttl=49 time=58.160 ms
64 bytes from 69.252.80.75: icmp_seq=17 ttl=49 time=49.193 ms
64 bytes from 69.252.80.75: icmp_seq=18 ttl=49 time=49.482 ms
64 bytes from 69.252.80.75: icmp_seq=19 ttl=49 time=48.942 ms
64 bytes from 69.252.80.75: icmp_seq=20 ttl=49 time=56.244 ms
64 bytes from 69.252.80.75: icmp_seq=21 ttl=49 time=50.222 ms
64 bytes from 69.252.80.75: icmp_seq=22 ttl=49 time=50.942 ms
64 bytes from 69.252.80.75: icmp_seq=23 ttl=49 time=57.231 ms
64 bytes from 69.252.80.75: icmp_seq=24 ttl=49 time=49.563 ms
64 bytes from 69.252.80.75: icmp_seq=25 ttl=49 time=47.502 ms
64 bytes from 69.252.80.75: icmp_seq=26 ttl=49 time=48.886 ms
64 bytes from 69.252.80.75: icmp_seq=27 ttl=49 time=43.840 ms
64 bytes from 69.252.80.75: icmp_seq=28 ttl=49 time=52.851 ms
64 bytes from 69.252.80.75: icmp_seq=29 ttl=49 time=41.224 ms
64 bytes from 69.252.80.75: icmp_seq=30 ttl=49 time=48.448 ms
64 bytes from 69.252.80.75: icmp_seq=31 ttl=49 time=50.219 ms
64 bytes from 69.252.80.75: icmp_seq=32 ttl=49 time=45.391 ms
64 bytes from 69.252.80.75: icmp_seq=33 ttl=49 time=51.076 ms
64 bytes from 69.252.80.75: icmp_seq=34 ttl=49 time=49.601 ms
64 bytes from 69.252.80.75: icmp_seq=35 ttl=49 time=48.711 ms
64 bytes from 69.252.80.75: icmp_seq=36 ttl=49 time=48.439 ms
64 bytes from 69.252.80.75: icmp_seq=37 ttl=49 time=41.713 ms
64 bytes from 69.252.80.75: icmp_seq=38 ttl=49 time=41.558 ms
64 bytes from 69.252.80.75: icmp_seq=39 ttl=49 time=40.709 ms
64 bytes from 69.252.80.75: icmp_seq=40 ttl=49 time=49.934 ms
64 bytes from 69.252.80.75: icmp_seq=41 ttl=49 time=48.686 ms
64 bytes from 69.252.80.75: icmp_seq=42 ttl=49 time=48.044 ms
64 bytes from 69.252.80.75: icmp_seq=43 ttl=49 time=48.631 ms
64 bytes from 69.252.80.75: icmp_seq=44 ttl=49 time=46.848 ms
64 bytes from 69.252.80.75: icmp_seq=45 ttl=49 time=54.933 ms
64 bytes from 69.252.80.75: icmp_seq=46 ttl=49 time=43.582 ms
64 bytes from 69.252.80.75: icmp_seq=47 ttl=49 time=48.446 ms
64 bytes from 69.252.80.75: icmp_seq=48 ttl=49 time=44.764 ms
64 bytes from 69.252.80.75: icmp_seq=49 ttl=49 time=42.458 ms
64 bytes from 69.252.80.75: icmp_seq=50 ttl=49 time=49.059 ms
64 bytes from 69.252.80.75: icmp_seq=51 ttl=49 time=64.766 ms
64 bytes from 69.252.80.75: icmp_seq=52 ttl=49 time=70.376 ms
64 bytes from 69.252.80.75: icmp_seq=53 ttl=49 time=41.895 ms
64 bytes from 69.252.80.75: icmp_seq=54 ttl=49 time=46.187 ms
64 bytes from 69.252.80.75: icmp_seq=55 ttl=49 time=49.527 ms
64 bytes from 69.252.80.75: icmp_seq=56 ttl=49 time=48.143 ms
64 bytes from 69.252.80.75: icmp_seq=57 ttl=49 time=49.158 ms
64 bytes from 69.252.80.75: icmp_seq=58 ttl=49 time=50.321 ms
64 bytes from 69.252.80.75: icmp_seq=59 ttl=49 time=50.403 ms
64 bytes from 69.252.80.75: icmp_seq=60 ttl=49 time=52.537 ms
Not sure how (and/or if) this is helpful to you all, but I would really appreciate some help with my connection troubles! Also, let me know if I can run any more diagnostics that would be helpful to you all. Thanks!
