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Intermittent Connection

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Intermittent Connection

Hi all....been reading forums for a week now and I think I may have an idea of what's going on.  The connection drops and the kids are on Zoom/TEAM.  So here are the variables


From the street to amplifier model: PPC Entry Series Active Return 9-Port MoCA Amplifier Model: PPC-9M-U/U (connected to a power source)

then from amplifier to cable TV and Model Arris 6183

Even with amplifier, internet is intermittant 


Does anyone see any issues?



Downstream log


ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1LockedQAM25632597000000 Hz3.6 dBmV39.5 dB110
2LockedQAM25620525000000 Hz4.3 dBmV39.8 dB10
3LockedQAM25621531000000 Hz4.1 dBmV39.8 dB70
4LockedQAM25622537000000 Hz4.3 dBmV39.8 dB60
5LockedQAM25623543000000 Hz4.7 dBmV39.9 dB30
6LockedQAM25624549000000 Hz5.2 dBmV40.0 dB50
7LockedQAM25625555000000 Hz5.2 dBmV40.0 dB30
8LockedQAM25626561000000 Hz5.3 dBmV40.0 dB70
9LockedQAM25627567000000 Hz5.3 dBmV39.9 dB40
10LockedQAM25628573000000 Hz5.2 dBmV39.9 dB80
11LockedQAM25629579000000 Hz4.9 dBmV39.8 dB50
12LockedQAM25630585000000 Hz4.4 dBmV39.8 dB90
13LockedQAM25631591000000 Hz3.9 dBmV39.5 dB70
14LockedQAM25633603000000 Hz3.2 dBmV39.4 dB100
15LockedQAM25634609000000 Hz2.9 dBmV39.4 dB130
16LockedQAM25635615000000 Hz2.6 dBmV39.2 dB120


Upstream Log


Upstream Bonded Channels

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 Ksym/sec32300000 Hz38.0 dBmV
2LockedATDMA15120 Ksym/sec19300000 Hz37.5 dBmV
3LockedATDMA25120 Ksym/sec25700000 Hz37.0 dBmV
4LockedATDMA45120 Ksym/sec38700000 Hz39.5 dBmV


Event Log


Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Wed Aug 19 21:36:45 2020Critical (3)REG RSP not received;CM-MAC=XXXXXXXXXXXXXX;CMTS-MAC=XXXXXXXX;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out