For the past 6 months, my internet has been very unstable. My internet would shut off for about 5 seconds and come back on. This problem occurs on a daily basis and happens every time I play video games online. These connection drops causes my ping to spike very high and eventually disconnect my internet, making games unplayable. This problem occurs only on my computer, which is wired with an ethernet cable. I don't get this problem on my phone or laptop.
I have contacted Xfinity agents and the Arris support team but unfortunately, this problem hasn't been solved yet. All they did was tell me to reboot which I've done so many times or buy a new modem.
However, one agent from Arris mentioned my Power Level being low and that this was what's causing intermittent connection. I'm not sure how I can fix this though.
|Channel||Lock Status||US Channel Type||Channel ID||Symbol Rate||Frequency||Power|
|1||Locked||ATDMA||8||5120 Ksym/sec||36700000 Hz||44.5 dBmV|
|2||Locked||ATDMA||5||5120 Ksym/sec||17300000 Hz||44.5 dBmV|
|3||Locked||ATDMA||6||5120 Ksym/sec||23700000 Hz||44.5 dBmV|
|4||Locked||ATDMA||7||5120 Ksym/sec||30300000 Hz||44.5 dBmV|
Device - Arris SBG6700-AC
Please help. I want to play my video games at a stable connection without any disconnects.
|Downstream Bonded Channels|
|Channel||Lock Status||Modulation||Channel ID||Frequency||Power||SNR||Corrected||Uncorrectables|
|1||Locked||QAM256||32||597000000 Hz||6.8 dBmV||40.2 dB||17||0|
|2||Locked||QAM256||33||603000000 Hz||6.9 dBmV||40.3 dB||20||0|
|3||Locked||QAM256||34||609000000 Hz||6.9 dBmV||39.9 dB||22||0|
|4||Locked||QAM256||35||615000000 Hz||6.9 dBmV||39.9 dB||29||0|
|5||Locked||QAM256||36||621000000 Hz||6.6 dBmV||39.8 dB||34||0|
|6||Locked||QAM256||37||627000000 Hz||6.4 dBmV||39.4 dB||43||0|
|7||Locked||QAM256||38||633000000 Hz||6.6 dBmV||39.8 dB||37||0|
|8||Locked||QAM256||39||639000000 Hz||6.8 dBmV||39.8 dB||41||0|