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Intermittent Connection ONLY when playing video games

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Intermittent Connection ONLY when playing video games

For the past 6 months, my internet has been very unstable. My internet would shut off for about 5 seconds and come back on. This problem occurs on a daily basis and happens every time I play video games online. These connection drops causes my ping to spike very high and eventually disconnect my internet, making games unplayable. This problem occurs only on my computer, which is wired with an ethernet cable. I don't get this problem on my phone or laptop. 

 

I have contacted Xfinity agents and the Arris support team but unfortunately, this problem hasn't been solved yet. All they did was tell me to reboot which I've done so many times or buy a new modem.

 

However, one agent from Arris mentioned my Power Level being low and that this was what's causing intermittent connection. I'm not sure how I can fix this though.

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 8 5120 Ksym/sec 36700000 Hz 44.5 dBmV
2 Locked ATDMA 5 5120 Ksym/sec 17300000 Hz 44.5 dBmV
3 Locked ATDMA 6 5120 Ksym/sec 23700000 Hz 44.5 dBmV
4 Locked ATDMA 7 5120 Ksym/sec 30300000 Hz 44.5 dBmV

 

Device - Arris SBG6700-AC

 

Please help. I want to play my video games at a stable connection without any disconnects.

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Re: Intermittent Connection ONLY when playing video games

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables
1 Locked QAM256 32 597000000 Hz 6.8 dBmV 40.2 dB 17 0
2 Locked QAM256 33 603000000 Hz 6.9 dBmV 40.3 dB 20 0
3 Locked QAM256 34 609000000 Hz 6.9 dBmV 39.9 dB 22 0
4 Locked QAM256 35 615000000 Hz 6.9 dBmV 39.9 dB 29 0
5 Locked QAM256 36 621000000 Hz 6.6 dBmV 39.8 dB 34 0
6 Locked QAM256 37 627000000 Hz 6.4 dBmV 39.4 dB 43 0
7 Locked QAM256 38 633000000 Hz 6.6 dBmV 39.8 dB 37 0
8 Locked QAM256 39 639000000 Hz 6.8 dBmV 39.8 dB 41 0