My router sort-of starting losing it's connection to the internet. By sort-of, I mean that I couldn't use a browser or email on any of my devices. However, I could ping google.com.
This started happening a couple of times a day and I finally determined that power off/power on cycling of my gateway (Netgear C3000) would fix it. So, I thought that my gateway was the problem and purchased a new modem-only Arris SB6190.
When I connect the new Arris to the cable and then plug an ethernet cable from my computer to it, I get the following settings on my computer:
IP address - 184.108.40.206
Subnet mask - 255.255.252.0
Router - 220.127.116.11
DNS - 18.104.22.168, 22.214.171.124
These seem appropriate and the lights seem correct on the modem. However, I can't go to xfinity.com/activate to activate the new modem. The browser just times out.
So, how do I go about activating the new modem?
Solved! Go to Solution.
Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!!
Quite welcome !