Community Forum

Intermittant loss of internet

Highlighted
New Poster

Intermittant loss of internet

Hi,

My router sort-of starting losing it's connection to the internet.  By sort-of, I mean that I couldn't  use a browser or email on any of my devices.  However, I could ping google.com.

 

This started happening a couple of times a day and I finally determined that power off/power on cycling of my gateway (Netgear C3000) would fix it.  So, I thought that my gateway was the problem and purchased a new modem-only Arris SB6190.

 

When I connect the new Arris to the cable and then plug an ethernet cable from my computer to it,  I get the following settings on my computer:

 

IP address  - 73.108.236.140

Subnet mask - 255.255.252.0

Router - 73.108.236.1

DNS - 8.8.8.8, 8.8.8.4

 

These seem appropriate and the lights seem correct on the modem.  However, I can't go to xfinity.com/activate to activate the new modem.  The browser just times out.

 

So, how do I go about activating the new modem?

 

Thanks,

Bob

 

Highlighted
Expert

Re: Intermittant loss of internet

Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!!



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Intermittant loss of internet

Just finished on the phone with them and things are working again.  Thanks for the help!!

Highlighted
Expert

Re: Intermittant loss of internet

Quite welcome !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!