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Incredibly Slow internet for 4 months now

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Frequent Visitor

Incredibly Slow internet for 4 months now

This is the most frustrated I have ever been with a company. I pay for 1GB internet and have had absolutely horrible service for 4 months now. I’ve been getting either no internet at all or sometimes 10-50mbps. On a rare occasion I might get 400mbps but that only lasts for a couple minutes. I’ve replaced my modem 3 times, replaced coax lines and Ethernet cables as well as had 2 techs come out and say it’s a node issue but here we are with nothing done to fix the issue. I just want normal internet service like everyone else. I would’ve canceled long ago if there was literally any other option for ISP. How do I get my internet fixed?
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Expert

Re: Incredibly Slow internet for 4 months now

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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Frequent Visitor

Re: Incredibly Slow internet for 4 months now

Thanks for your reply. I am currently at work so I can’t post my signal readings. However, I have an XB7 which is the 3rd modem I’ve used now in the last 4 months. The first tech came and replaced the one splitter and tested all the lines and said they all looked fine. The second tech said the same thing. So I guess I’m saying aren’t I past these simple troubleshooting steps? How do I get Comcast to fix the issue of upgrading their node?