Increase in latency over the last few weeks and dropped packets

[seloc]

I understand the increase in Internet usage but why all the packet drops??

Reply from 8.8.8.8: bytes=32 time=239ms TTL=53
Reply from 8.8.8.8: bytes=32 time=367ms TTL=53
Reply from 8.8.8.8: bytes=32 time=68ms TTL=53
Reply from 8.8.8.8: bytes=32 time=106ms TTL=53
Reply from 8.8.8.8: bytes=32 time=236ms TTL=53
Reply from 8.8.8.8: bytes=32 time=253ms TTL=53
Request timed out.
Request timed out.
Reply from 8.8.8.8: bytes=32 time=159ms TTL=53
Request timed out.
Reply from 8.8.8.8: bytes=32 time=40ms TTL=53
Reply from 8.8.8.8: bytes=32 time=85ms TTL=53
Reply from 8.8.8.8: bytes=32 time=299ms TTL=53
Reply from 8.8.8.8: bytes=32 time=320ms TTL=53
Reply from 8.8.8.8: bytes=32 time=46ms TTL=53
Reply from 8.8.8.8: bytes=32 time=33ms TTL=53
Reply from 8.8.8.8: bytes=32 time=225ms TTL=53
Reply from 8.8.8.8: bytes=32 time=226ms TTL=53
Request timed out.

It is killing my work connection.  I have power cycled my router multiple times which has not helped.  How is the network health overall?  

[seloc]

Thu Apr 30 00:48:07 2020

Critical (3)

No Ranging Response received - T3 time-out;CM-MAC=00:40:36:5f:70:e8;CMTS-MAC=80:e0:1d:03:25:5d;CM-QOS=1.0;CM-VER=3.0;

[seloc]

getting Xfinity to take a look at their network has not yielded a response.  

[seloc]

This is a Motorola Cable Modem running 7540-5.7.1.32

[EG]

What do the modem's signal stats look like ? 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.