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Incorrect provisioning

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New Poster

Incorrect provisioning

When I did my self-install with the help of a phone representative, my modem was incorrectly listed on my account. It should be Arris Sb8200, not SB 8300. This mismatch seems to be causing issues with my connection/speed, but could be unrelated. I am not getting anywhere near the gigabit speeds that I am subscribed to; getting about 250 mbps download.

 

Can someone help me correct this please? @ComcastMorgan @ComcastAlly

 

 

Thanks

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Expert

Re: Incorrect provisioning

What are you getting for the upload speed ?



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New Poster

Re: Incorrect provisioning

I'm getting over 40 Mbps upload
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Expert

Re: Incorrect provisioning

Well that would show that the speed provisioning is correct. See if anything here applies;

 

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!