New Poster
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1 Message
Incorrect Password ?
My system for 2.4 Ghz Network shows a message saying 'Incorrect Password', when I know it's the correct one. What to do?
New Poster
•
1 Message
My system for 2.4 Ghz Network shows a message saying 'Incorrect Password', when I know it's the correct one. What to do?
EG
Expert
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111.7K Messages
5 years ago
If it's a Comcast supplied device, see what it says the password is here;
https://www.xfinity.com/support/articles/view-change-wifi-password
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ghoofie
Contributor
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225 Messages
5 years ago
When I switch to 2.4 I get the incorrect password and enter the password and it works. When I switch to 5.0 it does so no problem. I’ve tried several recommendations, including reboot modem , reset network on phone, forget network and reenact. Restarted phones as well. Nothing helps. I have IPhone X and Xfinity Xfi modem. This just started. Oh, happened on wife’s phone only once.
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burns603
Visitor
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4 Messages
4 years ago
Has anyone determined a fix for this problem? Same thing is happening for us. Can't connect to wifi because it says our password is incorrect. We have restarted the gateway, we unplugged it for a few minutes, and we tried changing the WiFi password. All of these provided a temporary fix (about 5 minutes) before we were kicked off again.
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user_3344e1
Visitor
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2 Messages
4 years ago
Happening to me this morning as well
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pjconnolly12
Visitor
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5 Messages
4 years ago
Seems widespread, seeing lots of posts and also numerous calls to the call center.
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marcyes1
Visitor
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1 Message
4 years ago
I am also having the same issue. Restarting the router fixes the issue for a few minutes and then the connection is lost. When I try to connect, I get a "password is incorrect" message. This is happening on my cell phone and on my desktop computer. Please help!
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user_1de7dd
Visitor
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3 Messages
4 years ago
The problem is with the pod's. The obviously updated firmware overnight without testing properly and are scrambling to rollback now. Unplug any pods you have and you can connect to the router directly, unless its 2 floors up like mine. This has been by far the most unreliable Internet service I have ever had and continues to cripple my home business....... I'm ready to rip everything out and bring back my previous provider that had slower speeds (advertised speeds anyway) but NEVER went down. I'm lucky to see 250mb/sec with Comcast anyway which is far from 1Gb.
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user_1de7dd
Visitor
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3 Messages
4 years ago
The problem is with the pod's. They obviously updated firmware overnight without testing properly and are scrambling to rollback now. Unplug any pods you have and you can connect to the router directly, unless its 2 floors up like mine. This has been by far the most unreliable Internet service I have ever had and continues to cripple my home business....... I'm ready to rip everything out and bring back my previous provider that had slower speeds (advertised speeds anyway) but NEVER went down. I'm lucky to see 250mb/sec with Comcast anyways which is far from their advertised 1Gb.
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