We appreciate you for using the Xfinity Forum to find a resolution to your connectivity issues. I'd be happy to investigate, troubleshoot, and get this resolved. I've just replied to your private message requesting a few pieces of information regarding your account before we can begin. Chat with you soon!
Thank you for posting to the Xfinity Forums to get help with your connectivity issues. I'd be happy to help. Now that you have made a public post, feel free to send me a private message with your first and last name and the street numbers associated with your address.
To send a private message, click on "ComcastChe" and then click send a message.
@Electricfiddle, I've had the chance to read your private message and will be replying shortly. Chat with you soon!