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ISP DHCP not functioning properly

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New Poster

ISP DHCP not functioning properly

Hi @ComcastChe

Having the same issue as this thread but for some reason am unable to read the thread on mobile and since I do t have internet....

https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-rou...

Might you be able to help?
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Official Employee

Re: ISP DHCP not functioning properly

Hi @Vonsosmin

 

We appreciate you for using the Xfinity Forum to find a resolution to your connectivity issues. I'd be happy to investigate, troubleshoot, and get this resolved. I've just replied to your private message requesting a few pieces of information regarding your account before we can begin. Chat with you soon! 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: ISP DHCP not functioning properly

Hi @ComcastChe

Same issue here. I have been on the phone for hours and I'm desperate at this point. Your help would be greatly appreciated.

Thanks in advance. 

 

@Electricfiddle, I've had the chance to read your private message and will be replying shortly. Chat with you soon!  

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Regular Visitor

Re: ISP DHCP not functioning properly

I am having the same issues. 

Regular Visitor

Re: ISP DHCP not functioning properly

I think @ComcastChe may be able to help me? 

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Official Employee

Re: ISP DHCP not functioning properly

Hi @kiliancs

 

Thank you for posting to the Xfinity Forums to get help with your connectivity issues.  I'd be happy to help. Now that you have made a public post, feel free to send me a private message with your first and last name and the street numbers associated with your address.

 

To send a private message, click on "ComcastChe" and then click send a message. 

 

@Electricfiddle, I've had the chance to read your private message and will be replying shortly. Chat with you soon!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: ISP DHCP not functioning properly

@ComcastChe I am having the same issue. What’s the resolution??
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New Poster

Re: ISP DHCP not functioning properly

I am also having this same issue. Everything was working fine this morning, now with the ASUS router there is no internet connection. I’ve done everything with the ASUS router, including a factory reset. Internet works just fine using the xFi wireless. Can you help @ComcastChe?
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New Poster

Re: ISP DHCP not functioning properly

I just discovered that I have the same problem noted in previous posts on this topic. Based on what I’ve read, it sounds like I need to work with Comcast for a fix. If so, what is the next step I should take?