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comptonjohn
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Tuesday, February 11th, 2020 11:00 AM

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IPV4/IPV6 problems certain websites not loading

Just got a new modem, and since then only some websited have been loading. After doing some looking around this forum it seems I need to PM @ComcastJohnN my MAC address. And I can only PM if I have done one post, so here it is.

 

Thanks,

 

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4 years ago

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CCChe

Official Employee

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6.9K Messages

5 years ago

@comptonjohn wrote:

Just got a new modem, and since then only some websited have been loading. After doing some looking around this forum it seems I need to PM @ComcastJohnN my MAC address. And I can only PM if I have done one post, so here it is.

 

Thanks,

 

Hey @comptonjohn! 

I had a chance to reply to your private message regarding troubleshooting your IPV4/IPV6 issues. I'd be happy to help if @ComcastJohnN hasn't done so already. Chat with you soon!  

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user_47138b

Visitor

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2 Messages

4 years ago

this worked:

I used the xfinity app:

1.  open xfinity app on phone (can be on general network)

-click view network details
-click see networks( under wifi name)
-click  advanced settings
-Click LAN and WAN
- Click edit LAN
-update range to 10.0.0.11 to 10.0.0.253

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EG

Expert

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111.5K Messages

@user_47138b

Again. 17 month old dead thread now closed..... 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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