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You need to have two separate public / WAN IP addresses assigned by Comcast in order for both ports to have simultaneous internet access.
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They are phasing it out but I can escalate this to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers. There will be a small additional charge for it. Would you like me to do that ?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Good evening, CHarding1. You have made a great observation! We also appreciate you posting here for support, you came to the right place for help. EG is exactly correct that it is something that is being phased out. I've only been seeing it in very limited areas as of recently. I would be glad to check your account for you to see what we can find out. To get started, please send me a PM with your first and last name.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
We will go from there. Thank you! Talk soon.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@CHarding1 Disregard my question......... "Would you like me to do that ?"
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
