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fratersang1
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7 Messages

Wednesday, July 29th, 2020 6:00 PM

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I'm at a loss - constant internet drops

I've chatted or called about 8-9 different times and I can't get beyond the same scripted help every time.
My modem (and the one before it) is showing 1000s of uncorrectables on every channel T3 and T4 errors. 
All the techs do is restart my modem or send a refresh signal which only "fixes" it for about an hour.

I've tried tightening connections, replaced 100 feet of older coax, and even replaced my modem with no change in behavior.

What options do I have at this point?

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5 years ago

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Accepted Solution

fratersang1

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7 Messages

5 years ago

So it's been over a week since the tech came out. He replaced the line to the house and it has eliminated 90% of my problems. I've had two modem drop outs since then and the logs still showing some uncorrectables but things are much improved!! Better than 6-8 drops per day for sure.

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fratersang1

Frequent Visitor

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7 Messages

5 years ago

Wed Jul 29 16:46:13 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 19:21:58 20205RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 19:24:39 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 20:30:52 20205RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 20:30:52 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 21:13:59 20206TLV-11 - unrecognized OID;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 22:30:51 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:17:23 20203Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:17:23 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:27 20205RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:27 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:29 20205RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:29 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:25:02 20203Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:25:02 20203No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 30 00:47:34 20205RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;

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fratersang1

Frequent Visitor

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7 Messages

5 years ago

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectedUncorrectables
1Locked256QAM13525.00 MHz-0.10 dBmV37.64 dB211610356
2Locked256QAM1447.00 MHz-1.70 dBmV37.36 dB25976279
3Locked256QAM2453.00 MHz-0.40 dBmV37.64 dB23548032
4Locked256QAM3459.00 MHz-0.20 dBmV38.61 dB228010094
5Locked256QAM4465.00 MHz-0.60 dBmV37.64 dB13257170
6Locked256QAM5471.00 MHz-0.50 dBmV37.36 dB21619975
7Locked256QAM6477.00 MHz0.10 dBmV37.64 dB17119329
8Locked256QAM7483.00 MHz0.20 dBmV38.98 dB18107503
9Locked256QAM8489.00 MHz0.00 dBmV37.64 dB18479145
10Locked256QAM9495.00 MHz0.00 dBmV37.64 dB15346616
11Locked256QAM10507.00 MHz0.00 dBmV37.64 dB25669330
12Locked256QAM11513.00 MHz0.70 dBmV38.61 dB20518838
13Locked256QAM12519.00 MHz0.40 dBmV37.64 dB15116166
14Locked256QAM14531.00 MHz0.20 dBmV37.64 dB18579253
15Locked256QAM15537.00 MHz0.30 dBmV37.64 dB182511228
16Locked256QAM16543.00 MHz-0.80 dBmV37.36 dB17749233
17Locked256QAM17549.00 MHz-1.20 dBmV37.64 dB178310161
18Locked256QAM18555.00 MHz-0.40 dBmV37.36 dB19558247
19Locked256QAM19561.00 MHz0.60 dBmV38.98 dB14648123
20Locked256QAM20567.00 MHz0.00 dBmV37.36 dB25039206
21Locked256QAM21573.00 MHz-0.80 dBmV37.36 dB14337574
22Locked256QAM22579.00 MHz0.40 dBmV37.64 dB14069233
23Locked256QAM23585.00 MHz1.00 dBmV37.64 dB262611858
24Locked256QAM24591.00 MHz0.10 dBmV37.64 dB15028015
25Locked256QAM25597.00 MHz0.10 dBmV36.90 dB3382907
26Locked256QAM26603.00 MHz1.30 dBmV37.30 dB2803336
27Locked256QAM27609.00 MHz1.50 dBmV37.30 dB3112618
28Locked256QAM28615.00 MHz1.20 dBmV37.30 dB3413404
29Locked256QAM29621.00 MHz1.60 dBmV37.30 dB3222775
30Locked256QAM30627.00 MHz1.60 dBmV36.90 dB3574094
31Locked256QAM31633.00 MHz1.40 dBmV36.90 dB3603425
32Locked256QAM32639.00 MHz1.90 dBmV36.60 dB4003864

 

 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA35120 kSym/s22.80 MHz46.00 dBmV
2LockedATDMA45120 kSym/s16.40 MHz46.00 dBmV
3LockedATDMA25120 kSym/s29.20 MHz47.00 dBmV
4LockedATDMA15120 kSym/s35.60 MHz48.00 dBmV

 

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fratersang1

Frequent Visitor

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7 Messages

5 years ago

An additional 3 techs later, I think I finally have a service appointment. Will update this post afterwards with results.

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TonyaLT1

New Poster

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4 Messages

5 years ago

I feel your pain.  I'm having the same issues.  Never can get through the automated system.  Same thing every time - reboot and reset.  This happens multiple times a day every day and has for weeks.

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