I'm at a loss - constant internet drops

[fratersang1]

I've chatted or called about 8-9 different times and I can't get beyond the same scripted help every time.
My modem (and the one before it) is showing 1000s of uncorrectables on every channel T3 and T4 errors. 
All the techs do is restart my modem or send a refresh signal which only "fixes" it for about an hour.

I've tried tightening connections, replaced 100 feet of older coax, and even replaced my modem with no change in behavior.

What options do I have at this point?

[fratersang1]

Wed Jul 29 16:46:13 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 19:21:58 2020	5	RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 19:24:39 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 20:30:52 2020	5	RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 20:30:52 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 21:13:59 2020	6	TLV-11 - unrecognized OID;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 22:30:51 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:17:23 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:17:23 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:27 2020	5	RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:27 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:29 2020	5	RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:19:29 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:25:02 2020	3	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Wed Jul 29 23:25:02 2020	3	No Ranging Response received - T3 time-out;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;
Thu Jul 30 00:47:34 2020	5	RCS Partial Service;CM-MAC=a4:98:13:d7:a7:df;CMTS-MAC=00:87:31:90:75:5c;CM-QOS=1.1;CM-VER=3.0;

[fratersang1]

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Corrected	Uncorrectables
1	Locked	256QAM	13	525.00 MHz	-0.10 dBmV	37.64 dB	2116	10356
2	Locked	256QAM	1	447.00 MHz	-1.70 dBmV	37.36 dB	2597	6279
3	Locked	256QAM	2	453.00 MHz	-0.40 dBmV	37.64 dB	2354	8032
4	Locked	256QAM	3	459.00 MHz	-0.20 dBmV	38.61 dB	2280	10094
5	Locked	256QAM	4	465.00 MHz	-0.60 dBmV	37.64 dB	1325	7170
6	Locked	256QAM	5	471.00 MHz	-0.50 dBmV	37.36 dB	2161	9975
7	Locked	256QAM	6	477.00 MHz	0.10 dBmV	37.64 dB	1711	9329
8	Locked	256QAM	7	483.00 MHz	0.20 dBmV	38.98 dB	1810	7503
9	Locked	256QAM	8	489.00 MHz	0.00 dBmV	37.64 dB	1847	9145
10	Locked	256QAM	9	495.00 MHz	0.00 dBmV	37.64 dB	1534	6616
11	Locked	256QAM	10	507.00 MHz	0.00 dBmV	37.64 dB	2566	9330
12	Locked	256QAM	11	513.00 MHz	0.70 dBmV	38.61 dB	2051	8838
13	Locked	256QAM	12	519.00 MHz	0.40 dBmV	37.64 dB	1511	6166
14	Locked	256QAM	14	531.00 MHz	0.20 dBmV	37.64 dB	1857	9253
15	Locked	256QAM	15	537.00 MHz	0.30 dBmV	37.64 dB	1825	11228
16	Locked	256QAM	16	543.00 MHz	-0.80 dBmV	37.36 dB	1774	9233
17	Locked	256QAM	17	549.00 MHz	-1.20 dBmV	37.64 dB	1783	10161
18	Locked	256QAM	18	555.00 MHz	-0.40 dBmV	37.36 dB	1955	8247
19	Locked	256QAM	19	561.00 MHz	0.60 dBmV	38.98 dB	1464	8123
20	Locked	256QAM	20	567.00 MHz	0.00 dBmV	37.36 dB	2503	9206
21	Locked	256QAM	21	573.00 MHz	-0.80 dBmV	37.36 dB	1433	7574
22	Locked	256QAM	22	579.00 MHz	0.40 dBmV	37.64 dB	1406	9233
23	Locked	256QAM	23	585.00 MHz	1.00 dBmV	37.64 dB	2626	11858
24	Locked	256QAM	24	591.00 MHz	0.10 dBmV	37.64 dB	1502	8015
25	Locked	256QAM	25	597.00 MHz	0.10 dBmV	36.90 dB	338	2907
26	Locked	256QAM	26	603.00 MHz	1.30 dBmV	37.30 dB	280	3336
27	Locked	256QAM	27	609.00 MHz	1.50 dBmV	37.30 dB	311	2618
28	Locked	256QAM	28	615.00 MHz	1.20 dBmV	37.30 dB	341	3404
29	Locked	256QAM	29	621.00 MHz	1.60 dBmV	37.30 dB	322	2775
30	Locked	256QAM	30	627.00 MHz	1.60 dBmV	36.90 dB	357	4094
31	Locked	256QAM	31	633.00 MHz	1.40 dBmV	36.90 dB	360	3425
32	Locked	256QAM	32	639.00 MHz	1.90 dBmV	36.60 dB	400	3864

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	3	5120 kSym/s	22.80 MHz	46.00 dBmV
2	Locked	ATDMA	4	5120 kSym/s	16.40 MHz	46.00 dBmV
3	Locked	ATDMA	2	5120 kSym/s	29.20 MHz	47.00 dBmV
4	Locked	ATDMA	1	5120 kSym/s	35.60 MHz	48.00 dBmV

[TonyaLT1]

I feel your pain.  I'm having the same issues.  Never can get through the automated system.  Same thing every time - reboot and reset.  This happens multiple times a day every day and has for weeks.

[fratersang1]

An additional 3 techs later, I think I finally have a service appointment. Will update this post afterwards with results.

[fratersang1 · Accepted solution]

So it's been over a week since the tech came out. He replaced the line to the house and it has eliminated 90% of my problems. I've had two modem drop outs since then and the logs still showing some uncorrectables but things are much improved!! Better than 6-8 drops per day for sure.