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I have a serious problem with my upload speed.

laurenlo
New Poster

I have a serious problem with my upload speed.

I work from home and my upload speed goes down to .05 MBPS every other day. I reseted internet. Got a new modem. But for some reason the internet goes out for at least a hour to 3 hours every other day. The download is perfectly fine but upload is 0.05 MBPS. Does anyone know what causes this problem. I use the upload a lot which I have assumptions that xfinity is throttling me because I use it so much but I have no idea. Please help this is a serious problem.
EG
Expert

Re: I have a serious problem with my upload speed.

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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