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I cannot access my personal website on xfinity/comcast network

none100000
Regular Visitor

I cannot access my personal website on xfinity/comcast network

I have a website that is trivial but meaningful to me. I cannot access it when on the xfinity network. I can access it from my phone when wifi is turned off on phone. And I can access the website when on a different provider network. This appears to have started about 4 to 6 weeks ago. Nothing has changed with our router or cable modem. Is this something on your end?

 

C:\>tracert www.k1hu.net

Tracing route to k1hu.net [198.20.92.77]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 96.120.65.33
3 8 ms 11 ms 12 ms 162.151.168.201
4 16 ms 10 ms 11 ms be-310-ar01.needham.ma.boston.comcast.net [96.108.44.217]
5 * * * Request timed out.
6 * * * Request timed out.
7 159 ms 77 ms 77 ms GIGLINX-INC.bar2.Phoenix1.Level3.net [4.28.83.42]
8 78 ms 78 ms 77 ms smr-c03.d03.s02.phx01.singlehop.net [108.178.63.238]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * ^C
C:\>nslookup
Default Server: UnKnown
Address: 192.168.0.1

>
C:\>nslookup www.k1hu.net
Server: UnKnown
Address: 192.168.0.1

Non-authoritative answer:
Name: k1hu.net
Address: 198.20.92.77
Aliases: www.k1hu.net

 

BruceW
Gold Problem Solver

Re: I cannot access my personal website on xfinity/comcast network


@none100000 wrote: ... I cannot access it when on the xfinity network. ...

Excatly what happens when you try? Do you get any sort of error message or code, or does the browser just time out?

 


C:\>tracert www.k1hu.net

Tracing route to k1hu.net [198.20.92.77] over a maximum of 30 hops:

...

8 78 ms 78 ms 77 ms smr-c03.d03.s02.phx01.singlehop.net [108.178.63.238]
...

20 * * ^C


Note that your trace reaches beyond Comcast's network, through Level3, and onto Singlehop's network. That means Comcast is not blocking your trace packets.

 

I can browse the site. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You can look up your IP at https://www.google.com/search?q=IP. You'll probably need to ask the site's admins for help with this.

My trace completes to the target IP:

 

C>tracert -4 www.k1hu.net
Tracing route to k1hu.net [198.20.92.77] over a maximum of 30 hops:
  1    18 ms     8 ms     8 ms  router1 [192.168.1.1]
  2    24 ms    17 ms    16 ms  96.120.9.181
  3    27 ms    16 ms    17 ms  96.108.119.45
  4    15 ms    16 ms    14 ms  96.110.24.214
  5    18 ms    17 ms    16 ms  96.110.25.65
  6    33 ms    25 ms    25 ms  be-34-ar01.mckeesport.pa.pitt.comcast.net [69.139.168.141]
  7    34 ms    35 ms    26 ms  ae-7.bar1.Pittsburgh3.Level3.net [4.68.106.85]
  8     *        *        *     Request timed out.
  9   101 ms    92 ms    93 ms  GIGLINX-INC.bear2.Phoenix1.Level3.net [4.28.83.2]
 10    98 ms    92 ms     *     smr-c03.d03.s02.phx01.singlehop.net [108.178.63.242]
 11   100 ms   100 ms   100 ms  vz01-phx.stablehost.com [198.20.92.77]
Trace complete.
none100000
Regular Visitor

Re: I cannot access my personal website on xfinity/comcast network

thank you BruceW.

I will shake the admins.