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I am trying to set up a wired modem in a house with wireless internet router

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Regular Visitor

I am trying to set up a wired modem in a house with wireless internet router

I am trying to set up a wired modem as an additional internet for my personal computer in a group home which already has wireless internet via a router.  I would like this because the internet wireless is unreliable when I play games sometimes.  I have a modem and it's hooked up to the cable port in the wall and to my computer, but when I try to use it Xfinity prompts me to get a code from them for it to work that requires either the mobile phone number of the account (Which does not belong to me, it belongs to the group home) or the name and password of the account.  The group home manager will not give me the number or the name/password.  Is there any way I can get the wired modem working?  Thanks.

 

Christopher Pollard

Diamond Problem Solver

Re: I am trying to set up a wired modem in a house with wireless internet router

Set up your own account or work with group home to use WiFi extenders or just to help figure it out , but you can’t go around someone else’s account.

I am a Retired Official Comcast Employee
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Expert

Re: I am trying to set up a wired modem in a house with wireless internet router

You would have to set up your own account with Comcast, and even then some markets will not let you set up a second account in a household which already has service. 

If  WiFi is unreliable, your only other choice is to either string a long Ethernet cable from the existing gateway to your device, or a different connection approach like Powerline or MoCA adapters. 


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: I am trying to set up a wired modem in a house with wireless internet router

To set up my own account I would have to buy my own internet from Comcast, correct ?  

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Regular Visitor

Re: I am trying to set up a wired modem in a house with wireless internet router

Okay, thank you.  That is too bad for me.