I am receiving 41 downstream channels instead of 32, and my Arris SB8200 modem keeps reseting

[jlive24]

I upgraded to gig internet and bought a SB8200 back in April, but starting a month ago I've been experiencing multiple "outages" on a daily basis. I've had several technications come out to the house to look at the line, which they finally replaced last week. When the problem persisted a tech came back out to see if I needed a custom line, but saw no reason to install one as the box was less than 250 yards from my house, and because based on his test I was getting over 1000mbs from my cable (I saw the speed test he ran on his machine). He told me he believed the issue was being caused by my modem.

To test this theory I decided to spend all of yesterday working downstairs with my laptop connected directly into the modem (instead of connected via router), and noticed that my modem was continously resetting itself about every 3 minutes. When I called Arris, they informed me that I am currently receiving 41 downstream channels from Comcast, which is 9 more than my SB8200 allows for, and that this is causing the issue. After an entire day of speaking to several different Comcast agents, I was finally able to convince a supervisor to "provision" my modem. She said she saw that there was an issue and that the provision should fix the issue. Fast forward to the next morning and I am still losing internet every 10 minutes, and can see that my modem is continuing to reset itself.

Does anyone have any idea what is going on? Are the 9 extra channels I'm receiving causing this issue?

[CCAndrew]

Post the logs and modem levels, it’s hard for anyone to comment if they can’t see what you see

[EG]

Yes. Please post a screenshot of or a copy and paste of all of the text of the downstream channels, and the upstreams as well.

http://192.168.100.1

[jlive24]

I am now receiving 32 downstream channels but my modem still continues to contiously reset.

Downstream Bonded Channels

Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	495000000 Hz	-8.5 dBmV	37.7 dB	40	172
2	Locked	QAM256	477000000 Hz	-7.9 dBmV	37.9 dB	496	2334
3	Locked	QAM256	483000000 Hz	-7.8 dBmV	37.8 dB	626	2962
4	Locked	QAM256	489000000 Hz	-8.1 dBmV	37.8 dB	751	3288
6	Locked	QAM256	507000000 Hz	-8.6 dBmV	37.3 dB	866	3958
7	Locked	QAM256	513000000 Hz	-9.0 dBmV	37.2 dB	799	3602
8	Locked	QAM256	519000000 Hz	-9.2 dBmV	37.1 dB	833	3939
9	Locked	QAM256	525000000 Hz	-9.2 dBmV	37.0 dB	838	3832
10	Locked	QAM256	531000000 Hz	-9.1 dBmV	37.1 dB	880	3880
11	Locked	QAM256	537000000 Hz	-9.1 dBmV	37.1 dB	954	4332
12	Locked	QAM256	543000000 Hz	-8.9 dBmV	37.3 dB	930	4395
13	Locked	QAM256	549000000 Hz	-8.8 dBmV	37.4 dB	1085	4802
14	Locked	QAM256	555000000 Hz	-9.3 dBmV	37.0 dB	925	4003
15	Locked	QAM256	561000000 Hz	-9.7 dBmV	36.7 dB	1122	4862
16	Locked	QAM256	567000000 Hz	-9.7 dBmV	36.7 dB	1066	4978
17	Locked	QAM256	573000000 Hz	-9.9 dBmV	36.4 dB	1083	4999
18	Locked	QAM256	579000000 Hz	-10.2 dBmV	36.2 dB	989	4468
19	Locked	QAM256	585000000 Hz	-10.3 dBmV	36.1 dB	1002	4489
20	Locked	QAM256	591000000 Hz	-10.0 dBmV	36.3 dB	991	4369
21	Locked	QAM256	597000000 Hz	-9.9 dBmV	36.2 dB	1088	4945
22	Locked	QAM256	603000000 Hz	-9.8 dBmV	36.2 dB	1089	4936
23	Locked	QAM256	609000000 Hz	-9.2 dBmV	36.6 dB	1003	4382
24	Locked	QAM256	615000000 Hz	-8.4 dBmV	37.0 dB	1088	4338
25	Locked	QAM256	621000000 Hz	-8.2 dBmV	37.1 dB	953	4367
26	Locked	QAM256	627000000 Hz	-8.3 dBmV	37.0 dB	932	4310
27	Locked	QAM256	639000000 Hz	-8.2 dBmV	37.2 dB	831	3767
28	Locked	QAM256	645000000 Hz	-8.9 dBmV	36.9 dB	846	3784
29	Locked	QAM256	651000000 Hz	-9.4 dBmV	36.6 dB	845	3820
30	Locked	QAM256	657000000 Hz	-9.4 dBmV	36.6 dB	647	3008
31	Locked	QAM256	663000000 Hz	-9.5 dBmV	36.7 dB	718	3418
32	Locked	QAM256	669000000 Hz	-9.7 dBmV	36.7 dB	716	3329
37	Locked	Other	690000000 Hz	-6.7 dBmV	35.2 dB	3515265	0

Upstream Bonded Channels

Channel	Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	3	Locked	SC-QAM Upstream	22800000 Hz	6400000 Hz	46.0 dBmV
2	1	Locked	SC-QAM Upstream	35600000 Hz	6400000 Hz	46.0 dBmV
3	2	Locked	SC-QAM Upstream	29200000 Hz	6400000 Hz	46.0 dBmV
4	7	Locked	SC-QAM Upstream	16400000 Hz	6400000 Hz	46.0 dBmV

[EG]

FWIW, the Arris rep was full of baloney or untrained. That modem's tuner is only physically capable of delivering a max of 32 channels !  Arris has been conning people in several ways lately for some reason..............