Hello everyone,
I am having trouble with my downstream bonded channels. I am on 500mbps speed teir, and our internet seems alittle slow. I have a Netgear C7800. I noticed that some of the downstream channels will sometimes go to unlocked and back to locked. They seem to flucutate, but have recently gotten more steady. I am in the process of buying a new 1GHZ splitter that was recommended to me by my buddie from work. Can someone check my channels to see if everything looks normal?
| Frequency start Value |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. |
|
|
|
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
741000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Security |
ENABLED |
BPI+ |
| IP Provisioning Mode |
Honor MDD |
IPv6 only |
|
|
| Downstream Bonded Channels |
| Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
Uncorrectabables |
| 1 |
Locked |
QAM256 |
37 |
741000000 Hz |
7.0 dBmV |
41.8 dB |
0 |
0 |
| 2 |
Locked |
QAM256 |
9 |
573000000 Hz |
5.8 dBmV |
42.0 dB |
0 |
0 |
| 3 |
Locked |
QAM256 |
10 |
579000000 Hz |
5.9 dBmV |
42.0 dB |
0 |
0 |
| 4 |
Locked |
QAM256 |
11 |
585000000 Hz |
5.9 dBmV |
41.7 dB |
0 |
0 |
| 5 |
Locked |
QAM256 |
12 |
591000000 Hz |
6.1 dBmV |
41.8 dB |
0 |
0 |
| 6 |
Locked |
QAM256 |
13 |
597000000 Hz |
6.1 dBmV |
41.7 dB |
0 |
0 |
| 7 |
Locked |
QAM256 |
14 |
603000000 Hz |
5.9 dBmV |
41.7 dB |
0 |
0 |
| 8 |
Locked |
QAM256 |
15 |
609000000 Hz |
5.6 dBmV |
41.7 dB |
0 |
0 |
| 9 |
Locked |
QAM256 |
16 |
615000000 Hz |
5.2 dBmV |
41.4 dB |
0 |
0 |
| 10 |
Locked |
QAM256 |
17 |
621000000 Hz |
5.1 dBmV |
41.4 dB |
1 |
0 |
| 11 |
Locked |
QAM256 |
18 |
627000000 Hz |
4.9 dBmV |
41.2 dB |
0 |
0 |
| 12 |
Locked |
QAM256 |
19 |
633000000 Hz |
4.7 dBmV |
41.3 dB |
0 |
0 |
| 13 |
Locked |
QAM256 |
20 |
639000000 Hz |
4.6 dBmV |
41.1 dB |
0 |
0 |
| 14 |
Locked |
QAM256 |
21 |
645000000 Hz |
4.8 dBmV |
41.1 dB |
0 |
0 |
| 15 |
Locked |
QAM256 |
22 |
651000000 Hz |
5.0 dBmV |
41.5 dB |
1 |
0 |
| 16 |
Locked |
QAM256 |
23 |
657000000 Hz |
5.1 dBmV |
41.4 dB |
0 |
0 |
| 17 |
Locked |
QAM256 |
24 |
663000000 Hz |
5.1 dBmV |
41.2 dB |
0 |
0 |
| 18 |
Locked |
QAM256 |
25 |
669000000 Hz |
5.3 dBmV |
41.4 dB |
1 |
0 |
| 19 |
Locked |
QAM256 |
26 |
675000000 Hz |
5.5 dBmV |
41.3 dB |
0 |
0 |
| 20 |
Locked |
QAM256 |
27 |
681000000 Hz |
5.5 dBmV |
41.2 dB |
0 |
0 |
| 21 |
Locked |
QAM256 |
28 |
687000000 Hz |
5.6 dBmV |
41.3 dB |
0 |
0 |
| 22 |
Locked |
QAM256 |
29 |
693000000 Hz |
5.6 dBmV |
41.4 dB |
0 |
0 |
| 23 |
Locked |
QAM256 |
30 |
699000000 Hz |
5.8 dBmV |
41.3 dB |
0 |
0 |
| 24 |
Locked |
QAM256 |
31 |
705000000 Hz |
6.0 dBmV |
41.5 dB |
0 |
0 |
| 25 |
Locked |
QAM256 |
32 |
711000000 Hz |
5.8 dBmV |
41.5 dB |
0 |
0 |
| 26 |
Locked |
QAM256 |
33 |
717000000 Hz |
5.9 dBmV |
41.5 dB |
0 |
0 |
| 27 |
Locked |
QAM256 |
34 |
723000000 Hz |
5.9 dBmV |
41.6 dB |
0 |
0 |
| 28 |
Locked |
QAM256 |
35 |
729000000 Hz |
6.2 dBmV |
41.5 dB |
0 |
0 |
| 29 |
Locked |
QAM256 |
36 |
735000000 Hz |
6.6 dBmV |
41.6 dB |
0 |
0 |
| 30 |
Locked |
QAM256 |
38 |
747000000 Hz |
7.2 dBmV |
41.7 dB |
0 |
0 |
| 31 |
Locked |
QAM256 |
39 |
753000000 Hz |
7.5 dBmV |
41.8 dB |
0 |
0 |
| 32 |
Locked |
QAM256 |
40 |
759000000 Hz |
7.4 dBmV |
41.8 dB |
0 |
0 |
|
|
| Upstream Bonded Channels |
| Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
| 1 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
30100000 Hz |
42.5 dBmV |
| 2 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
36500000 Hz |
42.0 dBmV |
| 3 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
23700000 Hz |
42.0 dBmV |
| 4 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
17300000 Hz |
42.0 dBmV |
| 5 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 6 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 7 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
| 8 |
Not Locked |
Unknown |
0 |
0 Ksym/sec |
0 Hz |
0 dBmV |
|
|
| Downstream OFDM Channels |
| Channel |
Channel ID |
Indicator |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Total Codewords |
Uncorrectable Codewords |
| 1 |
159 |
Non-Primary |
716600000 Hz |
1186 ~ 2909 |
74443257 |
0 |
| 2 |
0 |
Other |
0 Hz |
0 ~ 0 |
0 |
0 |
|
|
| Upstream OFDMA Channels |
| Channel |
UpstreamIsMuted |
Ranging Status |
Subcarrier Zero Frequency |
Active Subcarrier Number Range |
Symbols Per Frame |
Tx Power |
| 1 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
| 2 |
|
Other |
0 Hz |
0 ~ 0 |
0 |
0 dBmV |
|
| |
and here are the event logs from my router
| Time |
Priority |
Description |
| Time Not Established |
Notice (6) |
Honoring MDD; IP provisioning mode = IPv6 |
| Time Not Established |
Critical (3) |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=28:80:88:ab:70:30;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 2019-12-03, 18:33:57 |
Critical (3) |
Resetting the cable modem due to docsDevResetNow |
|
Also the comcast app shows my router as not connected even though I have internet! I'm wondering if I need a tech to come out.
