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How to get a service vist at your home?

Frequent Visitor

How to get a service vist at your home?

It is sooooo frustrating to jump through all the guantlets just to try to get a service visit from comcast. Does anyone have any tips?  We have to do zoom meetings for school and office and are experiencing numerous dropouts. I posted the signal values for my cable modem and they are clearly below the reccomended for good service. What do I need to do in order to have comcast check the signal being delivered to my home?




Diamond Problem Solver

Re: How to get a service vist at your home?

You never went back to that original thread and answered the Expert trying to help you. @EG would’ve gave you other things to try and eventually escalated it up to an Official Employee

Referring to that post about your signal levels, they’re awful because you had an 8 way splitter, try the pictured amp and replace the 8 way and add 11db back to your modem

I am a Retired Official Comcast Employee
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